KRISTLE MENOZI
Wesley Chapel,FL
Summary
Patient Coordinator/Operations Assistant with over 25 years of experience in medical office administration and operational support. Skilled in medical billing, insurance verification, and compliance, with a consistent track record of improving workflows and enhancing team collaboration. Known for proactive problem-solving, cross-functional communication, and a strong commitment to patient care and operational excellence.
Overview
25
25
years of professional experience
Work History
Patient Coordinator / Operations Assistant
Stedman Clinical Trials / Dr. Mary Stedman, MD
Tampa, FL
08.2018 - Current
- Managed patient registration, insurance verification, and medical coding/billing
- Processed claims, posted payments, and maintained patient records
- Obtained prior authorizations and generated patient statements
- Ensured compliance with HIPAA and healthcare regulations
- Supported front desk operations, scheduling, medication refill requests, and patient inquiries
Patient Access & Registration Representative
First Health Moore Regional Hospital
Pinehurst, NC
04.2016 - 05.2018
- Collected and verified patient demographic and insurance information
- Created and maintained accurate patient accounts and records
- Delivered professional front-line customer service to patients and families
Lead Medical Administrative Assistant
Will County OB-GYN
Joliet, IL
03.2000 - 03.2014
- Performed full-scope administrative duties including billing, coding, and insurance processing
- Supervised a team of three administrative staff
- Managed scheduling, prior authorizations, payments, and patient records
- Assisted with patient inquiries and front desk operations
- Ensured office-wide regulatory and documentation compliance
Education
Certified Nursing Assistant - Patient Care Technician, Phlebotomy & EKG Training
Joliet Junior College
Joliet, ILHigh School Diploma -
Wilmington High School
Wilmington, ILSkills
- Medical Office Administration
- Patient Care & Medical Terminology
- Insurance Verification & Prior Authorizations
- Medical Coding & Billing (ICD-10)
- Credentialing
- Customer Service & Conflict Resolution
- Documentation & Regulatory Compliance (HIPAA, ADA)
- Microsoft Word, Outlook, Excel Typing: 45 WPM
- EPIC, Kareo, American Medical Software
- Time Management & Task Prioritization
- Training & Staff Supervision
- Multi-Line Phone System Operation
- Standard & Medical Equipment Troubleshooting
Additional Experience & Core Competencies
- Progressive experience in administrative, clinical, and customer service roles within healthcare
- Proficient in patient assessment, vitals, lab prep, and patient education
- Strong working knowledge of Medicare and commercial insurance policies
- Demonstrated ability to collaborate across departments and leadership levels
- Quick problem-solver with a patient-first mindset and minimal need for oversight
- Comfortable working in both in-person and remote environments
Timeline
Patient Coordinator / Operations Assistant
Stedman Clinical Trials / Dr. Mary Stedman, MD
08.2018 - Current
Patient Access & Registration Representative
First Health Moore Regional Hospital
04.2016 - 05.2018
Lead Medical Administrative Assistant
Will County OB-GYN
03.2000 - 03.2014
Certified Nursing Assistant - Patient Care Technician, Phlebotomy & EKG Training
Joliet Junior College
High School Diploma -
Wilmington High School
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