Cynthia Duran
Modesto,CA
Summary
Bilingual Administrative and Healthcare Support Professional experienced in patient coordination, appointment scheduling, and insurance documentation. Enhanced patient satisfaction and loyalty through effective communication and organizational skills while supporting office operations in fast-paced environments. Delivered reliable production leadership and mechanical assembly support, fostering collaboration among teams and contributing to operational efficiency.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Chiropractic Assistant & Patient Coordinator
Accident Recovery Center
2025.02 - Current
- Coordinate and schedule patient appointments while maintaining an organized daily schedule.
- Answer incoming telephone calls and assist patients with questions and scheduling needs.
- Maintained and organized patient charts, medical documents, and insurance claims, ensuring accuracy and compliance.
- Support insurance-related administrative tasks and maintain accurate patient documentation.
- Prepared patients and treatment rooms for chiropractic services, enhancing patient readiness and comfort.
- Maintain clean, organized, and properly prepared treatment areas throughout the day.
- Delivered friendly and professional service, fostering a welcoming environment for patients.
Office Assistant
Preferred Plumbing and Drain
2023.03 - 2024.09
- Coordinated service-call scheduling to enhance technician productivity and customer satisfaction.
- Dispatched technicians considering availability, location, skills, and customer requirements.
- Followed priority scheduling procedures to maximize service efficiency and revenue generation.
- Communicated professionally with customers regarding appointments, service needs, and scheduling.
- Provided excellent customer service while managing multiple calls and priorities in a fast-paced office environment.
Production Associate
Tesla, Inc.
2022.05 - 2022.10
- Conducted quality-control inspections on vehicle components to ensure compliance with assembly standards.
- Tested completed seat assemblies and identified and corrected quality issues.
- Tested completed seat assemblies, identifying and correcting quality issues to maintain product integrity.
- Followed production, quality, and safety procedures in a fast-paced manufacturing environment.
- Collaborated with team members to achieve production goals and uphold quality standards.
Administrative Assistant
Sharp Dimension, Inc.
2017.05 - 2019.08
- Created and updated personnel, financial, and administrative records and databases to ensure accurate information management.
- Managed incoming phone calls, emails, letters, packages, and general correspondence to facilitate effective communication.
- Created, maintained, and updated personnel, financial, and administrative records and databases.
- Provided administrative and organizational support to streamline daily office operations.
- Assisted with bookkeeping and budgeting procedures.
Assembly Lead / Mechanical Assembler
Mass precision
2010.04 - 2016.11
- Led assembly operations and supported team members in meeting daily production goals.
- Performed mechanical assembly using hand tools, power tools, and production equipment.
- Inspected completed assemblies to verify quality, accuracy, and compliance with production standards.
- Trained and assisted employees with proper assembly methods, safety procedures, and workflow expectations.
- Trained employees on assembly methods, safety procedures, and workflow expectations to ensure compliance and skill development.
- Identified and troubleshot assembly issues, implementing solutions to maintain production quality and minimize downtime.
- Communicated production updates and concerns to supervisors and collaborated with team members to improve efficiency.
- Communicated production updates and concerns to supervisors, collaborating with team members to address challenges and enhance workflow.
Education
GED
Modesto, CA2026-09
Skills
- Patient scheduling
- Appointment scheduling
- Medical Office Administration
- Insurance Claims
- Records administration
- Data entry
- Front desk support
- Team collaboration
- Customer support
- Multitasking & Organization
- Patient care
- Team Collaboration
- Effective communication
- Team collaboration
- Team collaboration
- Front desk support
- Effective communication
- Records administration
Certification
Food Handler Card, 12/01/27
Languages
- Spanish, Fluent
- English, Fluent
Timeline
Chiropractic Assistant & Patient Coordinator
Accident Recovery Center
2025.02 - Current
Office Assistant
Preferred Plumbing and Drain
2023.03 - 2024.09
Production Associate
Tesla, Inc.
2022.05 - 2022.10
Administrative Assistant
Sharp Dimension, Inc.
2017.05 - 2019.08
Assembly Lead / Mechanical Assembler
Mass precision
2010.04 - 2016.11
GED