Selina Hall
Ashland,VA
Summary
Detail-oriented professional with extensive experience in patient services and administrative coordination. Proficient in managing appointment schedules and insurance processes, contributing to improved clinic operations and patient satisfaction.
Overview
31
31
years of professional experience
Work History
Chiropractic Assistant and Patient Coordinator
Healthlink Chiropractic and Stretch Center
Mechanicsville, Virginia
09.2025 - Current
- Greeted patients, verified insurance, and collected co-payments to streamline check-in process.
- Facilitated patient intake and appointment scheduling, improving overall operational efficiency.
- Coordinated appointment schedules to maintain smooth operational flow throughout the day.
- Maintained cleanliness and organization of treatment rooms and equipment to support patient care.
- Documented exercises completed by patients to support accurate charting and billing processes.
- Explained post-treatment instructions to patients, providing printed materials as necessary.
- Supported chiropractic treatments by applying hot and cold packs, enhancing patient comfort.
- Assisted with marketing efforts through social media management and event planning initiatives.
Regional Administrative Assistant
Schwans Home Service
Weyers Cave, Virginia
08.2005 - 07.2025
- Managed scheduling for regional team meetings and appointments to enhance organization.
- Coordinated cross-departmental communication to streamline operations and enhance collaboration.
- Supported recruitment by organizing candidate interviews and onboarding processes.
- Developed training materials for new administrative staff to ensure smooth onboarding.
- Facilitated workflow for regional manager and team to optimize task management.
- Created spreadsheets in MS Excel for tracking orders and inventory levels.
- Compiled data into reports for management review to aid decision-making.
- Handled correspondence, ensuring timely distribution of email, mail, and packages.
Patient Services Coordinator
Thomas Davis DC Chiropractor and Acupuncture
Waynesboro, Virginia
02.1996 - 06.2005
- Coordinated patient scheduling and appointment reminders, enhancing clinic flow and patient satisfaction.
- Assisted with patient intake processes, efficiently documenting medical histories.
- Communicated treatment plans and follow-up care effectively to patients.
- Maintained patient records, ensuring consistent compliance with privacy regulations.
- Collaborated with chiropractors and acupuncturists to facilitate seamless patient care.
- Processed insurance claims and verified coverage, ensuring timely access to treatment services for patients.
- Supported front desk operations by greeting patients and managing phone calls, contributing to a welcoming clinic environment.
- Tracked office supply inventory and ordered replacements.
Education
Associate of Science - Business Administration
Averett College
Danville06-1988
Skills
- Patient intake and scheduling
- Insurance verification
- Attention to detail
- Customer relationship management
- Medical record management
- Patient communication
- Charting compliance
- Claim processing
Timeline
Chiropractic Assistant and Patient Coordinator
Healthlink Chiropractic and Stretch Center
09.2025 - Current
Regional Administrative Assistant
Schwans Home Service
08.2005 - 07.2025
Patient Services Coordinator
Thomas Davis DC Chiropractor and Acupuncture
02.1996 - 06.2005
Associate of Science - Business Administration
Averett College