Leanet Villarreal
Corpus Christi,TX
Summary
I have dynamic customer service professional with proven expertise at Circle K, excelling in active listening and critical thinking. I recognize myself for enhancing customer satisfaction through effective complaint resolution and cash handling. I’m committed to fostering positive relationships and improving operational efficiency, while also contributing to increased loyalty and repeat business.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Circle K
2202 Holly Rd
01.2025 - Current
- Provided exceptional customer service by addressing inquiries and resolving complaints promptly.
- Assisted in maintaining inventory levels through effective stock management practices.
- Handled cash transactions accurately, ensuring compliance with company policies.
- Utilized point-of-sale systems to process sales efficiently and improve transaction speed.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Participated in training programs to enhance product knowledge and customer service skills.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Deliver Driver Helper
UPS
321 Navigation Blvd
12.2023 - 01.2024
- Assisted drivers with package loading and unloading to ensure timely deliveries.
- Navigated delivery routes efficiently to enhance delivery speed and customer satisfaction.
- Collaborated with team members to maintain accurate package tracking throughout delivery process.
- Ensured compliance with safety regulations and company policies during operations.
- Enhanced delivery efficiency by assisting drivers in navigating routes and organizing packages.
- Maintained high customer satisfaction by promptly resolving issues related to deliveries and handling special requests professionally.
- Expedited package unloading at each stop through quick assessment of drop-off locations and efficient handoff techniques.
- Supported a positive work atmosphere among colleagues by maintaining open communication channels with other team members and management.
- Contributed to a safe working environment by adhering to safety protocols during loading, unloading, and transporting of packages.
Team Member
Taco Bell
6506 Weber Rd
01.2022 - 12.2023
- Collaborated with team members to deliver excellent customer service during peak hours.
- Operated cash register efficiently, ensuring accurate transactions and balanced cash drawers.
- Maintained cleanliness and organization of dining area, enhancing overall customer experience.
- Assisted in training new employees on operational procedures and company policies.
- Implemented improved workflow processes, reducing wait times for customers during busy shifts.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Cashier
JCPenney
5488 S Padre Island Dr
06.2019 - 12.2021
- Processed customer transactions efficiently using point-of-sale systems.
- Provided excellent customer service, resolving inquiries and enhancing shopping experiences.
- Managed cash drawer operations to support financial integrity throughout shifts.
- Assisted in training new cashiers on transaction protocols and customer engagement techniques.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Increased sales of promotional items by informing customers about current offers..
Team Member
Whataburger
2402 South Padre Island
01.2018 - 04.2019
- Monitored inventory levels, reporting shortages to management to prevent stockouts.
- Resolved customer complaints promptly, maintaining high satisfaction rates and loyalty.
- Supported management in executing promotions and special events to drive sales initiatives.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
- Monitored and verified merchandise for proper prices and labels.
- Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
- Conducted product demonstrations, enhancing customer engagement and interest.
Education
High School Diploma -
Foy H Moody
1818 Trojan Dr06.2021
Skills
Customer service
Active listening
Critical thinking
Data entry
Order fulfillment
Store maintenance
Organization and Cleanliness
Cash handling
Timeline
Customer Service Representative
Circle K
01.2025 - Current
Deliver Driver Helper
UPS
12.2023 - 01.2024
Team Member
Taco Bell
01.2022 - 12.2023
Cashier
JCPenney
06.2019 - 12.2021
Team Member
Whataburger
01.2018 - 04.2019
High School Diploma -
Foy H Moody