Leanette Reyes
Miramar
Summary
Reliable and hardworking professional works autonomously or in teams to serve several customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.
Overview
6
6
years of professional experience
Work History
Bartender
Flanigan’s
Miramar
01.2024 - Current
- Processed payments accurately and efficiently with POS system.
- Performed opening and closing duties including restocking supplies.
- Provided drink suggestions to customers based on their preferences.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Resolved customer complaints in a professional manner.
- Balanced daily registers and generated sales reports for management.
Human Resources Manager
DSF Claims
Hialeah
08.2020 - 11.2023
- Reviewed job descriptions regularly to ensure accuracy of duties assigned to each position.
- Resolved conflicts between different departments or personnel using sound judgment to maintain a harmonious work environment.
- Organized orientation sessions for new hires and provided them with onboarding information.
- Identified, screened and interviewed potential employees.
- Evaluated current HR processes and recommended changes when necessary to improve efficiency.
- Collaborated with department managers to develop comprehensive training programs that meet the needs of each individual team member.
- Assisted in the development of performance management systems including goal setting, performance reviews, corrective action plans and disciplinary procedures.
Insurance Inspector
PLCG Claims
Hialeah
03.2019 - 08.2020
- Developed strategies to mitigate risk factors identified during inspections.
- Responded promptly and professionally to inquiries from both internal and external stakeholders.
- Recommended adjustments in policy terms as needed.
- Provided detailed reports on the findings of each inspection to clients and adjusters.
- Negotiated settlements between claimants and insurers when necessary.
- Visited sites after natural disasters such as fires or floods to evaluate damage for insurance claims purposes.
Education
High School Diploma -
American Senior High
Hialeah, FL08-2014
Skills
- POS system operation
- Sales reporting
- Supply restocking
- Customer service
- Conflict resolution
- Team collaboration
- Time management
- Communication skills
- Attention to detail
- Problem solving
- Policy writing
- Claims negotiation
- Data analysis
- Effective communication
- Strong multitasking
Languages
Spanish
Full Professional
Timeline
Bartender
Flanigan’s
01.2024 - Current
Human Resources Manager
DSF Claims
08.2020 - 11.2023
Insurance Inspector
PLCG Claims
03.2019 - 08.2020
High School Diploma -
American Senior High