LeAnn Bartholomew
Lake Havasu City,AZ
Summary
Proven leader in pharmacy operations, adept at enhancing efficiency and patient safety through meticulous medication dispensing and inventory management. At Walgreens, I spearheaded initiatives that significantly improved customer satisfaction and streamlined pharmacy processes. Skilled in HIPAA compliance and team collaboration, my approach consistently yields positive outcomes and operational excellence. Dependable Executive Assistant Manager effective in managing operations. Successful in encouraging team members to work efficiently and meet production targets.
Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service position. Ready to help team achieve company goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
26
26
years of professional experience
Work History
Certified Pharmacy Technician
Havasu Regional Medical Center
Lake Havasu City, AZ
03.2023 - Current
- Streamlined pharmacy operations by maintaining an organized and efficient work environment.
- Expedited medication delivery times by coordinating effectively with hospital transport services for prompt distribution to patient care units.
- Mitigated potential drug shortages by monitoring usage trends, adjusting stock levels accordingly, and promptly notifying relevant parties of any supply issues that arose.
- Enhanced patient safety by carefully processing and verifying medication orders before dispensing.
- Assisted pharmacists in preparing intravenous solutions, ensuring accurate measurements and sterile techniques for optimal patient outcomes.
- Contributed to a positive team atmosphere through consistent communication and collaboration with pharmacy staff members.
- Advanced professional expertise by participating in continuing education opportunities, staying current on industry trends, and sharing knowledge with colleagues.
- Managed the medication storage system, ensuring proper organization and maintenance of medications according to regulatory requirements and best practices.
- Safeguarded patient confidentiality by adhering to HIPAA guidelines when handling sensitive medical information.
- Maintained compliance with federal regulations and hospital policies by properly disposing of expired or damaged medications.
- Aided in training new pharmacy technicians, serving as a knowledgeable resource and mentor for their professional development.
- Demonstrated versatility in supporting various hospital departments'' pharmaceutical needs, including the emergency room, intensive care unit, surgery center, and oncology clinic as needed.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
Senior Certified Pharmacy Technician
Walgreens
Lake Havasu City, AZ
01.2022 - 03.2023
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Collected co-payments or full payments from customers.
- Conducted regular inventory audits to identify discrepancies and reduce instances of stockouts or expired medications on pharmacy shelves.
- Maintained a clean, organized work environment to uphold quality standards and minimize risk of contamination or error during medication preparation.
- Improved patient satisfaction scores by delivering exceptional customer service in a fast-paced, high-volume pharmacy setting.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Reviewed and verified customer information and insurance provider information.
- Restocked automated medication dispensing equipment.
- Implemented effective loss prevention strategies by maintaining vigilant oversight of controlled substances handling and storage practices.
- Answered patients' questions and troubleshot prescription issues.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Contributed substantially toward increased vaccination rates within community through active promotion of immunization programs.
- Prepared bottle labels.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Set up and modified patient profiles in Intercom Plus to include current information such as medications and insurance details.
- Resolved third-party billing, computer system and customer service issues.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Managed opening and closing duties for pharmacy.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Set up and modified patient profiles to include current medications and insurance details.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, and refill instructions.
Liquor Department Manager
Walgreens
Lake Havasu City, AZ
09.2013 - 01.2022
- Conducted regular audits of stock levels, maintaining optimal inventory levels for efficient store operations.
- Resolved customer issues promptly, fostering a positive shopping experience and building brand loyalty.
- Managed daily operations including opening/closing procedures, cash handling, and overall store appearance.
- Analyzed sales data to identify opportunities for improvement in pricing strategies or product offerings.
- Monitored industry trends to stay informed on emerging products and adjust purchasing decisions accordingly.
- Collaborated with team members to create engaging in-store displays that showcased popular products and promotions.
- Trained new employees on company policies, liquor laws, and best practices to maintain a high level of staff competence.
- .Ensured the cleanliness of all areas within the liquor department by implementing routine cleaning schedules.
- Developed strong relationships with vendors, ensuring timely deliveries and exclusive product access.
- Maintained compliance with local regulations regarding alcohol sales, contributing to the store''s excellent reputation in the community.
- Improved customer satisfaction by providing knowledgeable recommendations and personalized service for liquor purchases.
- Streamlined inventory management processes for increased efficiency and reduced waste.
- Established a safe work environment by enforcing strict adherence to company safety policies and procedures.
- Coordinated special events such as tastings or themed promotions to drive sales growth and customer engagement.
- Purchased beverage stock and handled all inventory needs.
- Maintained highest standards for beverage quality and service.
- Managed all day-to-day operations within budgeted guidelines.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Complied with health and safety regulations.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Selected wine, beer and alcohol products based on customer feedback and local product availability.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Executive Assistant Manager
Walgreens
Kenosha, WI
01.1998 - 09.2013
- Collaborated with cross-functional teams to execute company-wide initiatives for increased efficiency and growth.
- Safeguarded sensitive information with strict adherence to confidentiality policies and document management protocols.
- Assisted in talent acquisition efforts by participating in candidate interviews, screening resumes, and onboarding new hires.
- Liaised with internal departments and external partners to resolve challenges, streamline processes, and foster positive working relationships.
- Managed high-priority projects from inception to completion, ensuring timely delivery of results.
- Supported executive decision-making by conducting thorough research and presenting findings in concise reports.
- Improved workflow efficiency through the regular evaluation of existing processes and the implementation of new strategies as needed.
- Boosted employee morale by organizing team-building events, fostering a positive work environment, and addressing concerns proactively.
- Enhanced team productivity by managing schedules, coordinating meetings, and providing logistical support.
- Handled confidential and sensitive information with discretion and tact.
- Answered high volume of phone calls and email inquiries.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Completed bi-weekly payroll for 30 employees.
- Completed bi-weekly payroll for 30+ employees.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
Education
High School Diploma -
Unified School District Number One of Kenosha
Kenosha, WI07.1993
Skills
- Problem-solving skills
- Team Collaboration
- Attention to Detail
- Customer Service
- Prioritization and Organization
- Creative Thinking
- Resolving Complaints
- Employee Training
- Staff Leadership
Timeline
Certified Pharmacy Technician
Havasu Regional Medical Center
03.2023 - Current
Senior Certified Pharmacy Technician
Walgreens
01.2022 - 03.2023
Liquor Department Manager
Walgreens
09.2013 - 01.2022
Executive Assistant Manager
Walgreens
01.1998 - 09.2013
High School Diploma -
Unified School District Number One of Kenosha