LeAnn Cadena
Denver
Summary
Efficient professional with 5.5+ years of experience and a proven knowledge of accounts receivables, payables, and office administration in human resources, I am aiming to leverage my skills to successfully fill an Office Personnel role at your company.
Overview
24
24
years of professional experience
Work History
Accounts Receivables
Andrews Food Service
Pueblo West, CO
07.2017 - Current
- Operate computers programmed with accounting software to record, store, and analyze information.
- Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.
- Classify, record, and summarize numerical and financial data to compile and keep financial records, using journals and ledgers or computers.
- Debit, credit, and total accounts on computer spreadsheets and databases, using specialized accounting software.
- Operate 10-key calculators, scanners, and copy machines to perform calculations and produce documents.
- Receive, record, and bank cash, checks, and vouchers as well as automated clearing house transactions, (ACH) as well as electronic funds transfers (EFT)
- Code documents according to company procedures for credits and returns on products.
- Reconcile or note and report discrepancies found in records on credits and invoices to managers.
- Access computerized financial bank information to answer general questions as well as those related to specific accounts.
- Match order forms with invoices, and record the necessary information.
- Perform general office duties such as filing, answering telephones, and handling routine correspondence.
- Calculate, prepare, and issue bills, invoices, account statements, and other financial statements according to established procedures.
- Compare computer printouts to manually maintained journals to determine if they match.
Receptionist/Accounts Receivable Clerk
Kelley Create
Kent, WA
01.2023 - 07.2024
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Coordinated communication between departments, facilitating seamless information flow throughout the organization.
- Maintained office supplies inventory, optimizing procurement processes to reduce costs and improve availability.
- Implemented filing systems, enhancing document retrieval efficiency and supporting compliance with organizational policies.
- Oversaw daily administrative tasks, streamlining workflows to enhance overall office productivity and effectiveness.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Handled assignments independently with good judgement and critical thinking skills.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Collected payments, processed transactions and updated relevant records.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Processed invoices and payments promptly, ensuring accurate financial records.
- Used accounting software to reconcile accounts, track income, and generate invoices.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Decreased uncollectible debt by closely monitoring accounts and promptly identifying high-risk customers for management review.
Receptionist
Foxworth-Galbraith Lumber & Building Materials
Colorado Springs, CO
01.2022 - 01.2023
- Managed multi-line phone system, directing calls to appropriate departments.
- Coordinated scheduling for meetings and appointments, ensuring efficient use of time.
- Maintained accurate records of customer interactions and transactions using CRM software.
- Assisted in training new staff on office procedures and customer service protocols.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Assisted with onboarding new clients and securing paperwork completion.
- Assisted with planning office events and meetings for smooth execution.
Customer Service Representative
AT&T Mobility
Pueblo, CO
08.2019 - 12.2021
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Trained new representatives on systems and processes, improving team performance and service quality.
- Managed billing disputes effectively, streamlining resolution processes for quicker outcomes.
- Leveraged CRM software to track customer interactions, ensuring up-to-date records and follow-ups.
- Implemented feedback mechanisms to gather customer insights, driving improvements in service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Participated in training programs to enhance product knowledge and customer service skills.
Supply Clerk
US Army
Kansas, CO
09.2008 - 08.2009
- Receive and count stock items, and record data manually or using computer.
- Pack and unpack items to be stocked on shelves in stockrooms, warehouses, or storage yards.
- Verify inventory computations by comparing them to physical counts of stock, and investigate discrepancies or adjust errors.
- Store items in an orderly and accessible manner in warehouses, tool rooms, supply rooms, or other areas.
- Drive trucks in order to pick up incoming stock or to deliver parts to designated locations.
- Prepare and maintain records and reports of inventories, price lists, shortages, shipments, expenditures, and goods used or issued.
- Managed inventory control processes to ensure accurate stock levels and availability.
- Coordinated supply distribution to various units, ensuring timely delivery of essential materials.
- Trained junior clerks on inventory management systems and best practices for supply handling.
- Developed efficient filing systems for tracking requisition documents and supply requests.
- Assisted in budget control through careful monitoring of inventory levels and making cost-effective purchasing decisions.
Administrative Assistant
Matrix Logistics Inc
Fountain, CO
01.2002 - 11.2004
- Process, verify, and maintain personnel related documentation, including staffing, recruitment, training, grievances, performance evaluations, classifications, and employee leaves of absence in a discrete manner at all times.
- Answer questions regarding, eligibility, salaries, benefits, and other pertinent information. (i.e. unemployment and raises)
- Provide assistance in administering employee benefit programs and worker's compensation plans.
- Select applicants meeting specified job requirements and refer them to hiring personnel.
- Interview job applicants to obtain and verify information used to screen and evaluate them.
- Search employee files to obtain information for authorized persons and organizations, such as credit bureaus, finance companies, and background checks.
- Conducting new hire orientations, new hire paperwork, and termination paperwork.
- Kept minutes and maintained records for company safety committee and put together organizations to plan company picnics and recruitment activities.
- Developed and maintained filing systems, improving document retrieval efficiency and organization.
- Trained new administrative staff on company policies, fostering a cohesive team environment and knowledge sharing.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Education
High School Diploma -
KENT MERIDIAN
Kent, WA06-1994
No Degree - General Studies
Green River Community College
Kent, WaNo Degree - English
Pike's Peak Community Collegew
Colorado Springs, CoCosmetology - Cosmetology
Empire Beauty School
Thornton, CO05-2026
Skills
- Office equipment
- Computer software and various programs
- Typing 42 wpm and ten key
- HIPPA regulations and Cobra laws
- Accounts receivables
- Accounts receivable reporting
- Updating customer accounts
- Reception management
- File organization
- Multi-line phone operation
- Appointment setting
- Human resources administration
Timeline
Receptionist/Accounts Receivable Clerk
Kelley Create
01.2023 - 07.2024
Receptionist
Foxworth-Galbraith Lumber & Building Materials
01.2022 - 01.2023
Customer Service Representative
AT&T Mobility
08.2019 - 12.2021
Accounts Receivables
Andrews Food Service
07.2017 - Current
Supply Clerk
US Army
09.2008 - 08.2009
Administrative Assistant
Matrix Logistics Inc
01.2002 - 11.2004
High School Diploma -
KENT MERIDIAN
No Degree - General Studies
Green River Community College
No Degree - English
Pike's Peak Community Collegew
Cosmetology - Cosmetology
Empire Beauty School