Leann De La Houssaye
Friendswood
Summary
Dynamic Assistant Manager at Cinemark with a proven track record in enhancing customer satisfaction and streamlining operations. Skilled in money handling and team leadership, I effectively resolved conflicts and trained staff, contributing to a positive work environment and improved service quality. Committed to achieving goals and fostering strong team dynamics.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Cinemark
06.2018 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Studio Assistant
Cinemark
12.2016 - 06.2018
- Increased efficiency during busy periods by multitasking effectively under pressure.
- Enhanced studio workflow by organizing equipment and maintaining a clean work environment.
- Managed inventory and supplies, ensuring timely delivery for continuous project work.
- Delivered exceptional customer service during events or workshops hosted at the studio space.
Usher
Cinemark
12.2015 - 12.2016
- Provided exceptional guest service, answering questions about the venue and directing patrons to their seats.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Worked with other staff members to facilitate smooth flow of operations.
Studio Worker
Cinemark
10.2015 - 12.2015
- Increased efficiency during busy periods by multitasking effectively under pressure.
- Enhanced studio workflow by organizing equipment and maintaining a clean work environment.
Concessions
Cinemark
02.2015 - 10.2015
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
Associate of Arts - Teaching
San Jacinto College
Pasadena, TX05-2023
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Goal setting
- Conflict resolution
- Team building
- Employee scheduling
Timeline
Assistant Manager
Cinemark
06.2018 - Current
Studio Assistant
Cinemark
12.2016 - 06.2018
Usher
Cinemark
12.2015 - 12.2016
Studio Worker
Cinemark
10.2015 - 12.2015
Concessions
Cinemark
02.2015 - 10.2015
Associate of Arts - Teaching
San Jacinto College
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