Leann De La Houssaye
Friendswood
Summary
Dynamic Assistant Manager at Cinemark with a proven track record in enhancing customer satisfaction and streamlining operations. Skilled in money handling and team leadership, I effectively resolved conflicts and trained staff, contributing to a positive work environment and improved service quality. Committed to achieving goals and fostering strong team dynamics.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Cinemark
Webster, TX
06.2018 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Studio Assistant
Cinemark
Webster, TX
12.2016 - 06.2018
- Increased efficiency during busy periods by multitasking effectively under pressure.
- Enhanced studio workflow by organizing equipment and maintaining a clean work environment.
- Managed inventory and supplies, ensuring timely delivery for continuous project work.
- Delivered exceptional customer service during events or workshops hosted at the studio space.
Usher
Cinemark
Webster, TX
12.2015 - 12.2016
- Provided exceptional guest service, answering questions about the venue and directing patrons to their seats.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Worked with other staff members to facilitate smooth flow of operations.
Studio Worker
Cinemark
Webster, TX
10.2015 - 12.2015
- Increased efficiency during busy periods by multitasking effectively under pressure.
- Enhanced studio workflow by organizing equipment and maintaining a clean work environment.
Concessions
Cinemark
Webster, TX
02.2015 - 10.2015
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
Associate of Arts - Teaching
San Jacinto College
Pasadena, TX05-2023
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Goal setting
- Conflict resolution
- Team building
- Employee scheduling
Timeline
Assistant Manager
Cinemark
06.2018 - Current
Studio Assistant
Cinemark
12.2016 - 06.2018
Usher
Cinemark
12.2015 - 12.2016
Studio Worker
Cinemark
10.2015 - 12.2015
Concessions
Cinemark
02.2015 - 10.2015
Associate of Arts - Teaching
San Jacinto College