Leann Frantzich

• Administered prescribed medications on a timely basis following care plan instructions.
• Prepared meals according to dietary requirements and assisted with feeding when necessary.
• Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
• Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
• Ensured compliance with all applicable laws, regulations and standards governing home health care services.
• Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
• Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.

Updated job knowledge by participating in educational opportunities and maintaining certification or licensure.

• Mentored 9-member sales team in applying effective sales techniques and delivering top-notch customer service
• Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
• Organized training sessions for new hires to familiarize them with the workplace environment.
• Ensured compliance with safety regulations and company policies.

• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
• Planned team-building exercises to increase employee performance and job satisfaction
• Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals
• Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements
• Ran errands for customers, including shopping, and picking up other necessities
• Helped clients manage money, pay bills and shop for groceries or personal items
• Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas
• Remained alert to problems or health issues of clients and competently responded
• Recorded vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff
• Monitored and assisted residents through individual service plans
• Coached new employees on administrative procedures, company policies and performance standards
• Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes
• Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors
• Maintained complex digital filing system for financial information
• Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments
• Monitored work calendar and scheduled appointments, meetings and travel.