Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in budget management, scheduling, data entry and database administration.
Work History
Foreign Administrative Support Specialist
4 Years 4 Months
Drug Enforcement Administration | 05.2022 - Current
Track $500,000 in office purchases through procurement coordination, vendor follow-up, and budget control.
Manage 5-10 office actions weekly across budgeting, personnel support, and administrative tracking.
Direct office budgets and fund control activities to keep spending aligned with policy and financial targets.
Maintain accounting records and reconcile accounts to support financial accuracy and integrity.
Advise staff on payroll, benefits, foreign allowances, leave, travel authorizations, and security clearances as the human resources liaison.
Coordinate procurement and vendor relationships while sourcing supplies, negotiating pricing, warranties, and service terms.
Oversee asset and fleet administration by managing inventory, annual property counts, vehicle servicing, and usage records.
Office Assistant
8 Years 7 Months
Drug Enforcement Administration | 10.2013 - 05.2022
Processed on average of 50 records monthly while maintaining accurate filing and tracking across administrative workflows.
Supported daily office operations by maintaining Microsoft Office Suite documents, calendars, and task logs.
Coordinated meetings, prepared materials, and followed up on action items for internal staff requests.
Maintained SharePoint content and internal database records to keep information current and accessible.
Assisted with Travel Card Management, travel coordination, and reimbursements to keep administrative processing moving.
Served as Primary Alternate Evidence Custodian; tracked division inventory and supported annual audits.
Investigative Assistant
3 Years 2 Months
Drug Enforcement Administration | 08.2010 - 10.2013
Drafted correspondence, memos, and briefing materials to support investigators and office leadership.
Maintained SharePoint files, updated electronic records, and organized supporting documentation for retrieval.
Managed calendars, scheduled meetings, and coordinated appointments to keep administrative operations on track.
Processed invoices, supported Imprest Fund Cashier tasks, and assisted with annual budgeting documentation.
Supported process improvement by organizing records, refining workflows, and keeping administrative files current.
Operations Intelligence Analyst (1NO51)
4 Years
United States Air Force | 01.2004 - 01.2008
Managed 10-15 briefing updates per month to support command decision-making and shifting priorities.
Drafted and routed correspondence, keeping records organized and supporting daily office communication.
Maintained SharePoint content and Microsoft Office Suite files to keep information current and accessible.
Coordinated meetings and travel details, helping staff stay prepared for mission requirements.
Supported workflow improvements through Atlas Workflow and other office systems to streamline routine administrative tasks.
Assistant Funeral Director
3 Years
Desert View Funeral Home | 02.2001 - 02.2004
Prepared service documents and case files for families with careful attention to detail.
Communicated with families to gather service preferences and confirm arrangement details.
Maintained organized files, forms, and correspondence for timely funeral home operations.
Supported funeral directors with coordination of visitations, services, and related arrangements.
Handled incoming calls and directed inquiries to the appropriate staff member or resource.
Updated internal records to reflect service details, contacts, and follow-up items.
Assisted families with paperwork completion and explained next steps in the arrangement process.
Helped keep chapel and office areas organized for daily operations and visitor comfort.
Scheduled appointments, follow-up calls, and service reminders to support smooth client communication.
Drafted routine correspondence and notices for families, vendors, and office records.
Reviewed invoices and payment documents to support accurate administrative processing.
Contributed to process improvement by identifying ways to organize forms and reduce administrative delays.
Education
Bachelor of Science - Criminal Justice
San Diego State University | San Diego, CA | 05-2014
Emergency Medical Technician
Victor Valley Community College | Victorville, CA | 07-2010
Certificate: National EMT Registry License
Associate of Science - Communications Applications Technology with Intelligence Emphasis
Community College of the Air Force | Maxwell, AL | 12-2008
Skills
Microsoft Office Suite
Atlas Workflow
SharePoint maintainer
Travel Card Management
Imprest Fund Cashier
ICASS Budgeting
Executive calendar management
Correspondence drafting
Records management
Meeting coordination
Invoice processing
Contract administration
Budget forecasting
Executive support
Travel coordination
Briefing preparation
Process improvement
Accomplishments
2011-2025 received a grade (5) Outstanding on all DEA yearly evaluations
2011-2026 received 22 DEA Performance Awards
Certification
National EMT Registry License
Timeline
Foreign Administrative Support Specialist
Drug Enforcement Administration
05.2022 - CurrentRead More
Office Assistant
Drug Enforcement Administration
10.2013 - 05.2022Read More
Investigative Assistant
Drug Enforcement Administration
08.2010 - 10.2013Read More
Operations Intelligence Analyst (1NO51)
United States Air Force
01.2004 - 01.2008Read More
Assistant Funeral Director
Desert View Funeral Home
02.2001 - 02.2004Read More
Community College of the Air Force
Associate of Science from Communications Applications Technology with Intelligence Emphasis
Read More
Victor Valley Community College
Emergency Medical Technician
Read More
San Diego State University
Bachelor of Science from Criminal Justice
Read More
Additional Information
2008 Awarded US Air Force Achievement Medal, 2007 Awarded US Army Achievement Medal for Combat service in Afghanistan, 2007 Awarded Air Mobility Command Headquarters Airman of the Quarter Award, Out of 700-member staff, 2005 Selected Showcase Airman of Scott AFB out of 7,000 members, 2004-2008 Four-time winner of Squadron Airman of the Quarter
Statewide Administrative Specialist II, Administrative Assistant at Cox CommunicationsStatewide Administrative Specialist II, Administrative Assistant at Cox Communications