Leann Olsen

• Acting as a liaison with designated lenders/brokers to facilitate the appraisal process
• Proactively maintaining communication channels with clients via phone, email, or face-to-face meetings
• Consistently achieving monthly or quarterly targets
• Coordinated with appraisers to ensure that all appraisal orders are completed in a timely manner and within the

required time frame.

• Performed other duties as assigned related to appraisal management functions such as document imaging, report

distribution, etc

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Improved appointment scheduling system, reducing wait times and increasing client satisfaction.

• Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
• Maintained a clean and safe home environment for patients, reducing falls and accidents.
• Assisted clients with daily living activities, enhancing their independence and quality of life.
• Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.

• Supported emotional well-being of residents with personalized one-on-one interactions and attentive care during activities.
• Enhanced resident engagement by organizing and leading diverse activities such as arts, crafts, games, and outings.
• Promoted cognitive health by designing mentally stimulating activities such as trivia games, puzzles, and memory exercises.
• Planned, coordinated, and implemented activities to address needs of participants with varying abilities.