LeAnn Olson
Mandan
Summary
Expertise with leading cross-functional teams to drive strategic objectives. Utilizes effective communication and problem-solving skills to manage projects and achieve milestones.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
25
25
years of professional experience
Work History
Interim Chief Operating Officer
Great Plains Restorative Services
Bismarck, ND
08.2025 - Current
- Led cross-functional teams in implementing strategic initiatives that drove organizational growth and sustainability.
- Oversaw budget development and financial management, ensuring fiscal responsibility across all operations.
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
- Guided teams through periods of significant change by providing clear communication and decisive leadership during transitions.
- Streamlined operational processes to enhance service delivery efficiency across multiple departments.
- Streamlined operations by implementing efficient processes and systems, leading to increased productivity and cost savings.
- Identified and pursued business development opportunities to grow organization and increase revenue.
- Managed procurement activities to secure resource acquisitions at best possible cost.
Delivery Equipment Supervisor
Great Plains Restorative Service, LLC
Bismarck, ND
07.2023 - Current
- Coordinated with vendors to enhance equipment quality.
- Maintained inventory of necessary expendables, parts and supplies.
- Supervised daily warehouse operations to ensure compliance with safety protocols and efficiency standards.
- Coordinated inventory management processes, optimizing stock levels and reducing discrepancies.
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and receiving, distribution and workplace safety.
- Supervised shipping and handling operations.
Inventory Specialist
CHI St. Alexius Hospital, Great Plains Rehab
Bismarck, ND
01.2016 - 07.2023
- Coordinated inventory management processes to ensure accurate stock levels and minimize discrepancies.
- Trained new staff on inventory control procedures and best practices for maintaining accuracy.
- Managed supplier relationships to improve order fulfillment timelines and maintain optimal stock levels.
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Performed data entry and completed proper paperwork.
- Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
- Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
- Reduced stock shortages by closely monitoring inventory levels and promptly ordering necessary supplies.
Customer Service Representative
St. Alexius Hospital, Great Plains Rehab
Bismarck, ND
01.2001 - 01.2016
- Delivered exceptional customer service by resolving inquiries and concerns promptly and effectively.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
Bachelor of Science - Education
Valley City State University
Valley City, NDSkills
- Teamwork and collaboration
- Operations oversight
- Time management
- Leadership skills
- Attention to detail
- Problem-solving abilities
- Dependable and consistent
- Operations management
- Financial management
- Management team leadership
Timeline
Interim Chief Operating Officer
Great Plains Restorative Services
08.2025 - Current
Delivery Equipment Supervisor
Great Plains Restorative Service, LLC
07.2023 - Current
Inventory Specialist
CHI St. Alexius Hospital, Great Plains Rehab
01.2016 - 07.2023
Customer Service Representative
St. Alexius Hospital, Great Plains Rehab
01.2001 - 01.2016
Bachelor of Science - Education
Valley City State University