Leann Tauber
Schnecksville,PA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Customer-oriented General Manager with 32 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Dedicated retail professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
27
27
years of professional experience
Work History
General Manager
Ulta Cosmetics
Allentown, PA
12.2007 - 12.2022
- Developed and implemented strategies to increase sales and profitability.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Reduced operational risks while organizing data to forecast performance trends.
- Formulated policies and procedures to streamline operations.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Interacted well with customers to build connections and nurture relationships.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Trained new employees on proper protocols and customer service standards.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Store Manager
Ross Dress For Less
Allentown, PA
10.1995 - 12.2007
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Completed routine store inventories.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Created employee schedules to align coverage with forecasted demands.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Education
High School Diploma -
Lehigh Career And Technical Institute
Schnecksville, PAHigh School Diploma -
Emmaus High School
Emmaus, PA06.1978
Skills
- Microsoft Office
- Microsoft Excel
- Profit and Loss Accountability
- ADP Workforce Now
- Order Supplies
- Profit and Loss
- Customer Service
- Staff Development
- Cross-Functional Team Management
- Sales Team Development
- Product Analysis
- Microsoft Outlook
- Manage Budgets
Accomplishments
received several awards from both Ulta and Ross for accomplishing and exceeding all metric goals.
Timeline
General Manager
Ulta Cosmetics
12.2007 - 12.2022
Store Manager
Ross Dress For Less
10.1995 - 12.2007
High School Diploma -
Lehigh Career And Technical Institute
High School Diploma -
Emmaus High School