Leann Tutt
Christiana,TN
Summary
Highly motivated, innovative, knowledgeable, results-driven surgery scheduler with comprehensive experience in strategically planning and tactically implementing successful operational programs to support corporate missions and objectives. Average over 300 scheduled surgeries per month. Possesses the highest degree of integrity, regulatory compliance, and confidentiality. Demonstrates leadership ability, outstanding interpersonal and analytical skills, and the ability to build and maximize relationships with associates and other departments. Efficient in managing information, balancing priorities, and meeting deadlines and objectives under pressure.
Overview
14
14
years of professional experience
Work History
Surgery Scheduler (Remote)
Murfreesboro Medical Clinic
01.2021 - 06.2024
- Averaged over 300 scheduled surgeries per month, maintaining a high level of accuracy and efficiency
- Provided comprehensive support in scheduling surgeries and coordinating with patients, physicians, and other healthcare professionals
- Demonstrated proficiency in maintaining accurate records, managing surgical calendars, and ensuring timely communication
- Collaborated with various departments to ensure smooth surgical processes and positive patient experiences
- Utilized remote communication tools to manage scheduling tasks and patient interactions effectively.
Medical Receptionist for Gastroenterology
Murfreesboro Medical Clinic
07.2020 - 01.2021
- Scheduled patient appointments and procedures, ensuring efficient use of time and resources
- Managed patient records, updated information, and maintained confidentiality
- Provided exceptional customer service by addressing patient inquiries and concerns promptly
- Coordinated with healthcare providers to ensure accurate communication of patient needs and treatment plans
- Assisted in the preparation of patient documentation and ensured all necessary paperwork was completed and filed correctly.
Retail and Pharmacy Customer Relations
CVS Health
09.2017 - 02.2020
- Answered customer questions, provided information, and offered solutions to simplify their healthcare experience
- Demonstrated knowledge of reimbursement-related requirements, prescription refills, order status, and insurance coverage
- Collaborated with pharmacists to address customer education, referrals, and escalated issues.
Sirius XM Agent
Dial America
11.2016 - 03.2017
- Upsold products and services, resolved customer issues, and built positive rapport
- Maintained working knowledge of clients' offerings and documented customer interactions in CRM system.
Virtual Client Support Professional (Contracted via Arise)
Paces Communication, Inc.
10.2015 - 11.2016
- Provided superior customer service and technical support
- Handled customer questions, complaints, billing inquiries, and strived for one-call resolutions
- Managed new customer accounts and executed financial decisions within guidelines.
Patient Services Supervisor
Floyd Medical Center
12.2010 - 03.2015
- Evaluated workers' performance, prepared reports, and ensured quality, productivity, and safety standards were met
- Acted as a contact person for employee requests and complaints
- Provided training, created work schedules, and supported employee development.
Education
Certificate: Life Coach -
International Association of Professional Career College
08.2021
Certificate: Medical Billing and Coding -
Purdue Global University
Orlando, FL05.2019
Associate Grad: Business Administration/Office Management -
Kaplan University
Orlando, FL10.2017
Timeline
Surgery Scheduler (Remote)
Murfreesboro Medical Clinic
01.2021 - 06.2024
Medical Receptionist for Gastroenterology
Murfreesboro Medical Clinic
07.2020 - 01.2021
Retail and Pharmacy Customer Relations
CVS Health
09.2017 - 02.2020
Sirius XM Agent
Dial America
11.2016 - 03.2017
Virtual Client Support Professional (Contracted via Arise)
Paces Communication, Inc.
10.2015 - 11.2016
Patient Services Supervisor
Floyd Medical Center
12.2010 - 03.2015
Certificate: Life Coach -
International Association of Professional Career College
Certificate: Medical Billing and Coding -
Purdue Global University
Associate Grad: Business Administration/Office Management -
Kaplan University
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