Leanna Banker
Windermere,FL
Summary
Ambitious and goal driven cast member with more than 5 years of Disney Food and Beverage experience in multiple locations and roles. Equipped with skills from both high volume Table Service to Quick Service Restaurants; from parks to resorts. Devoted to creating a safe and inclusive environment for not only the guests but the cast as well. Looks at every interaction as a chance to learn and grow! Set with a range of skill sets conductive to achieving goals within any location!
Overview
5
5
years of professional experience
1
1
Certification
Work History
TA Food & Bev Guest Experience Manager
Walt Disney World Resort
Lake bu, FL
04.2024 - Current
- Monitored the performance of cast members to ensure they are meeting guest service standards.
- Communicate and set clear expectations from cast and deliver feedback when expectations are not being met.
- Engages cast in different ways to instill safety in everything we do.
- Recognizes cast for performance and actively practicing the 5 keys.
- Takes part in organizing cast engagement activities such as backstage tours.
- Remaining visible so cast feel supported at all times and easily accessible for guests interactions.
- Ensuring cast are up to date on company training.
- Communicates across all lines of business within the area to build an inclusive environment.
- Proficient with operating tools such as CDS, MYtime, MATRA, Canopy, Connect Smart.
- Focuses on communication with peers to build consistency for the cast.
- Monitoring cast to ensure we are following proper RVP procedures from bartenders, cashiers, mobile order pick up,etc.
Food & Beverage Coordinator
Walt Disney World Resort
lake bue, FL
04.2019 - 04.2024
- Helped plan and execute rollout of special ticketed events at Tony's Town Square during Holiday parties.
- Responded promptly to any requests by management regarding operational issues.
- Trained incoming cast on General Teller, Assigning and Coordinating.
- Assisted in reading through and executing BEOs for Buyouts within restaurant location.
- Promoted the importance of Safety in everything we do.
- Provided leadership, insight and mentored new cast members.
- Worked successfully with diverse group of coworkers to accomplish goals and create magic.
- Recognized by management for providing exceptional guest service.
- Recognized by management for assigning skills that helped to increase revenue for the location.
- Able to multitask to efficiently help all cast in high volume locations.
- Received multiple recognitions from leaders around the Walt Disney Company for work ethic and excelling in different roles.
- Experience in table service in Parks & Resort.
TA Server
Walt Disney World Resort
Lake bue, FL
09.2021 - 01.2023
- Helped to create Magical Moments that guests will continue to have lifetime memories of.
- Trained incoming cultural representatives to be servers in the Germany Pavillion.
- Delivered food orders promptly and courteously.
- Continuously up to date with RVP and Allergy training.
- Maintained records of transactions made during shift as required by company policy.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Provided exceptional service that exceeded guest expectations in a high volume location.
- Greeted guests, answered questions and recommended specials to increase profits.
- Chosen to be one of the last domestic servers in the Germany Pavillion to continue to train until the last day domestics could work in the pavillion.
Education
Associate of Science - Business Management: Marketing
Valencia College
Orlando, FLSkills
- Food and Beverage Operations
- Guest Service
- High-Volume Dining
- Point of Sale Software
- Critical Thinking
- Cash Handling
- Relationship Building
- General Teller
- Assigning
- Multitasking
- Ability to work Under Pressure
- Communicating across different lines of business
- Wine Service
- Allergy handling
Certification
- Certified Food Safety Manager from the National Registry of Food Safety Professionals
- Technical Certificate in Business Management
Timeline
TA Food & Bev Guest Experience Manager
Walt Disney World Resort
04.2024 - Current
TA Server
Walt Disney World Resort
09.2021 - 01.2023
Food & Beverage Coordinator
Walt Disney World Resort
04.2019 - 04.2024
Associate of Science - Business Management: Marketing
Valencia College