Sharon Serrano
Springfield,OR
Summary
Driven Executive Team Lead with comprehensive experience in strategic planning and execution. Strengths lie in developing effective teams, streamlining processes for efficiency, and driving business growth. Recognized for fostering positive work environments and improving overall team performance. Capable of delivering impactful results through leadership, communication, and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Executive Team Lead General Merch and Food and Bev
Target
Springfield, OR
03.2024 - Current
- Established strong communication channels between departments.
- Provided guidance and support to junior staff members in completing tasks.
- Built an effective working environment through positive motivation techniques.
- Conducted regular performance reviews with employees to ensure objectives were met.
- Maintained relationships with external vendors and suppliers.
- Ensured compliance with company policies and regulations.
- Effectively lead operations for multiple departments, overseeing general merchandise as well as in-store Starbucks and Grocery.
- Manage logistics and inbound operations
Executive Team Lead Specialty Sales
Target
Springfield, OR
09.2020 - 03.2024
- Resolved customer complaints in a timely manner while maintaining high levels of customer satisfaction.
- Analyzed sales data to identify trends in customer preferences.
- Identified opportunities for improvement in existing processes related to visual display techniques.
- Created and maintained visual merchandising standards, guidelines, and policies.
- Ensured compliance with safety regulations and brand standards while setting up displays.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Provided leadership during times of organizational change or crisis situations.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Directed recruitment, hiring, and training of new staff members.
- Facilitated team meetings and workshops to foster collaboration and share best practices.
- Monitored staff performance and addressed issues.
- Promoted to Fulfillment Team Lead within 6 months, then further advanced to Specialty Sales Team Lead and then Executive Team Lead in the span of 2 years.
- Monitored stock levels to ensure availability of items in the store at all times.
- Participated in regular meetings with staff members in other departments regarding order fulfillment processes.
- Identified cost savings opportunities through improved ordering processes or alternative suppliers.
Apprentice
Chipotle
Springfield, OR
09.2014 - 08.2020
- Scheduled staff shifts, monitored attendance, and managed payroll records.
- Analyzed operational reports for trends in labor costs and customer satisfaction ratings
- Assisted with various aspects of the recruitment process including interviewing and onboarding new employees.
- Ensured compliance with applicable local laws regarding alcohol sales, sanitation, hygiene.
- Ordered necessary supplies from approved vendors to maintain adequate stock levels.
- Ensured compliance with health and safety regulations in all areas of the kitchen.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Created and adjusted department schedules and individual shift assignments.
- Handled customer feedback and implementing changes to improve service.
- Achieved a series of promotions, progressing from crew member to take-out specialist within 9 months and then to service manager within another 9 months. Eventually advanced further by attaining the role of Apprentice in the span of only two years.
Education
High School Diploma -
Santa Fe High School
Santa Fe Springs, CA06-2014
Skills
- Inventory Control
- Sales Analysis
- Customer Relations
- Total Quality Management
- P&L Management
- Staffing
- Staff Training
- Risk Management
- Training and Development
- Leadership/communication skills
- Retail Operations
- Problem-Solving
- Visual Merchandising
- Food and Beverage Operations
- Customer Service
Timeline
Executive Team Lead General Merch and Food and Bev
Target
03.2024 - Current
Executive Team Lead Specialty Sales
Target
09.2020 - 03.2024
Apprentice
Chipotle
09.2014 - 08.2020
High School Diploma -
Santa Fe High School
Similar Profiles
Paige CampbellPaige Campbell
Style Sales Associate at TargetStyle Sales Associate at Target
Kelsey PenningtonKelsey Pennington
General Merchandise Expert at TargetGeneral Merchandise Expert at Target
Athena CoffeyAthena Coffey
Warehouse Associate at TargetWarehouse Associate at Target
Agustin LopezAgustin Lopez
Team Member at TargetTeam Member at Target
Rylan RothRylan Roth
Retail Sales Associate at MenardsRetail Sales Associate at Menards