Leanna Canlas
Fort Washington ,MD
Summary
Objective
Professional in administrative support roles, bringing valuable experience in handling front desk responsibilities while assisting the physician, and enhancing office efficiency. Obtaining skills such as great patient care, interpersonal skills, phone etiquette, basic knowledge on technology, and exceptional customer service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Associate
Coach Outlet
07.2024 - Current
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Recpetionist/ Assistant
Dr. Rosario G. Dancel
03.2021 - 04.2022
- Resolved customer problems and complaints.
- Maintained a clean and professional reception area by tidying up space regularly.
- Confirmed appointments, communicated with clients, and updated client records.
- Enhanced customer satisfaction by efficiently managing front desk tasks such as answering phone calls, scheduling appointments, follow-up appointments, and greeting clients.
- Evaluating patient concerns before being seen by the physician.
- Organizing patient charts/files for the physician.
- Organized electronic and hard copy filing systems for easy retrieval of documents and information.
- Prepare the patient's tests for shipment to Lab Corp.
Co-teacher Aid
Jaycees Daycare Center
11.2019 - 03.2020
- Assisted students with understanding lesson content, enhancing their learning experience.
- Improved student engagement by implementing interactive teaching methods.
- Taught children to organize toys, wash hands, and share by leading by example.
- Provided support during naptime routines, ensuring a peaceful environment for restful sleep.
- Organized materials for hands-on learning experiences that encouraged creativity and exploration in various subject areas.
- Improved children's language development with daily reading and storytelling sessions.
Education
Bachelor of Science - Nursing
Chamberlain College of Nursing
Tysons Corner, VA02-2026
Health & Sciences Program
Prince George's Community College
Upper Marlboro, MD07-2022
Skills
- Customer service on the phone and in-person
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Records management
- Communication with teammates
- Basic knowledge on Profusion, Google Docs & Microsoft Word
Certification
CPR certification
Timeline
Sales Associate
Coach Outlet
07.2024 - Current
Recpetionist/ Assistant
Dr. Rosario G. Dancel
03.2021 - 04.2022
Co-teacher Aid
Jaycees Daycare Center
11.2019 - 03.2020
Bachelor of Science - Nursing
Chamberlain College of Nursing
Health & Sciences Program
Prince George's Community College
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