Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Affiliations
Timeline
Generic

Leanna Coupee

Coats,NC

Summary

Skilled Patient Service Representative and Certified Nursing Assistant with over 5 years of experience in fast-paced healthcare settings. Proficient in medical billing, insurance verifications, and patient care, demonstrating a proven ability to manage complex tasks and enhance patient satisfaction. Adept at learning new skills rapidly to support team needs and improve office efficiency. Committed to contributing to high-quality patient service and administrative excellence.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Patient Access Representative

Cape Fear Valley Medical Center
FAYETTEVILLE, NC
12.2021 - Current
  • Assisted with scheduling appointments.
  • Verified insurance coverage for services provided by the facility.
  • Assisted with preparing daily cash reports for accounting department.
  • Responded to patient inquiries regarding billing or financial matters.
  • Created new patient accounts in EMR system as needed.
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Processed insurance verifications and authorizations to ensure coverage of services.
  • Collaborated with insurance companies to resolve billing discrepancies and pre-certification issues.
  • Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
  • Processed referrals and pre-authorizations for specialist visits, diagnostic testing, home health services, durable medical equipment and medication refills according to established policies and procedures.
  • Streamlined insurance verification process, enhancing coverage accuracy and reducing patient wait times.

CNA

Betsy Johnson Regional Hospital
Dunn, NC
12.2019 - 12.2021
  • Provided emotional support to family members during difficult times.
  • Assisted patients in ambulation and transfers using proper body mechanics.
  • Turned and repositioned bedridden patients to prevent bedsores.
  • Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel.
  • Planned and served meals and snacks to patients according to prescribed diets.
  • Supplied, collected and emptied patient bedpans on frequent basis.
  • Provided physical support to assist patients with bathing, dressing and toileting.
  • Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
  • Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Demonstrated excellent customer service skills when interacting with patients, families and guests.
  • Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
  • Answered patient call signals and signal lights to determine patients' needs.

Master Grill Operator

Waffle House
Erwinn, NC
07.2015 - 04.2022
  • Ensured all ingredients were of the highest quality and freshness.
  • Followed written recipes accurately and consistently prepared menu items accordingly.
  • Inspected equipment daily for proper functioning and identified any maintenance needs.
  • Assisted in training new employees on proper use of kitchen equipment and techniques.
  • Adhered to health and safety standards when preparing food.
  • Plated dishes according to established guidelines ensuring quality presentation standards were met.
  • Stocked inventory levels by restocking supplies as needed throughout shift.
  • Strictly followed sanitation protocols while handling food products and disposing of waste materials.
  • Monitored grill temperatures and adjusted as necessary for optimal cooking results.
  • Utilized time management skills to ensure orders were filled quickly yet efficiently during peak hours.
  • Monitored kitchen productivity and assessed overall productivity and workflow.
  • Stored foods in designated areas by following standard wrapping, dating and rotation procedures.
  • Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
  • Helped other staff members complete job tasks during peak times to keep kitchen running efficiently.

Education

Associate of Applied Science - Medical Office Management Medical Billing & Coding

Fayetteville Technical Community College
Fayetteville, NC
05-2024

CERTIFICATE - CERTIFIED NURSING ASSISTANT

Central Carolina Community College
Lillington
09-2018

Skills

  • Problem-Solving
  • Registration management
  • HIPAA Compliance
  • Multitasking and Organization
  • Insurance company knowledgeable
  • Insurance Verification
  • Insurance Billing
  • Medical Billing & Coding
  • Posting Nursing Home Charges
  • Medical Terminology
  • Payment Processing
  • Flexible Schedule
  • Team Leadership
  • Patient Scheduling
  • Medical Records Management
  • Healthcare Software Proficiency (Ex: Epic)

Accomplishments

  • National Technical Honor Society
  • SGA Representative

Certification

  • BLS Certified
  • CPR Certified
  • CNA Certified
  • Heart Saver First Aid Certification
  • Billing & Coding Specialist Certification

Affiliations

  • Currently taking the Medical Billing and Coding Class that Cape Fear Valley has offered. (August 2023-Current)

Timeline

Patient Access Representative

Cape Fear Valley Medical Center
12.2021 - Current

CNA

Betsy Johnson Regional Hospital
12.2019 - 12.2021

Master Grill Operator

Waffle House
07.2015 - 04.2022

Associate of Applied Science - Medical Office Management Medical Billing & Coding

Fayetteville Technical Community College

CERTIFICATE - CERTIFIED NURSING ASSISTANT

Central Carolina Community College

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Leanna Coupee