Leanna Estelle Urena
Glen Oaks
Summary
Results-driven Sales Professional with expertise in luxury retail, specializing in clienteling, product knowledge, and visual merchandising. Delivers exceptional in-store experiences while effectively driving sales and managing daily operations. Committed to supporting team objectives and upholding brand standards while fostering long-term customer relationships.
Overview
3
3
years of professional experience
Work History
Sales Associate
Michael Kors
Garden City
12.2024 - Current
- Encouraged high-volume client interactions, supporting team members to consistently achieve daily sales goals.
- Utilized store devices to engage clients, followed up with shoppers, and fostered repeat customer traffic.
- Maintained visual standards and processed POS transactions alongside shipment and online orders.
Sales Lead
JFK International Airport - Duty Free Retail
Queens
01.2024 - 10.2024
- Provided personalized consultations to international travelers, effectively selling high-end fragrances, apparel, and top-shelf liquor while meeting sales targets.
- Led daily sales across duty-free kiosks, enhancing revenue for luxury brands.
- Guided team members on product knowledge and client engagement, ensuring high customer service standards on the sales floor.
- Maintained visual merchandising and brand presentation to create a premium retail experience and maximize sales.
- Opened and closed registers, handling cash and transactions across multiple locations.
Beauty Advisor
Sephora
Queens
04.2023 - 12.2023
- Provided tailored product recommendations aligning with clients' beauty goals, enhancing customer satisfaction.
- Facilitated store credit card promotions, directly supporting achievement of daily and monthly KPI targets.
- Supported store operations: replenishment, visual standards, cleanliness, and smooth workflow.
Education
B.A. - Digital Communications And Media
CUNY Baruch College
05-2027
Skills
- Sales strategy
- Customer service
- Product knowledge
- Visual merchandising
- Inventory management
- Digital marketing
Bilingual
- English
- Spanish
Timeline
Sales Associate
Michael Kors
12.2024 - Current
Sales Lead
JFK International Airport - Duty Free Retail
01.2024 - 10.2024
Beauty Advisor
Sephora
04.2023 - 12.2023
B.A. - Digital Communications And Media
CUNY Baruch College