Leanna Kemler
Trenton,NJ
Summary
Client-focused Human Services Specialist with skills needed to properly explain programs, policies and procedures to clients of all cultures and ethnicities. Determined employee with over 2 years of analyzing data to determine client eligibility. Successful establishing working relationships with clients, community resources and other agency staff.
Overview
9
9
years of professional experience
Work History
Human Services Specialist
Mercer County Board Of Social Services
02.2021 - Current
- Processed applications and followed strict procedures to keep sensitive data confidential.
- Answered high volume of calls and provided assistance through effective listening and question response skills.
- Described procedures, requirements and benefits to clients and interested parties.
- Participated in trainings and seminars to improve skills set and knowledge.
- Interviewed applicants for services and supported application completion as necessary.
- Prepared documents for review and completion by service applicants, supporting completion and responding to questions.
- Met with clients to conduct assessments of current situations and establish what needs to address.
Clerk/Typist
Mercer County Board Of Social Services
05.2017 - Current
- Reviewed records, paperwork, and orders for errors and resolved issues with minimal direction.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Answered and routed incoming calls and took messages when personnel were unavailable.
- Provided diverse clerical support to business personnel.
Intern
Mercer County Board Of Social Services
06.2014 - Current
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
- Participated in workshops and presentations related to projects to gain knowledge.
- Interacted with customers by phone, email, or in-person to provide information.
Education
Bachelor of Arts - Liberal Arts And Sciences
William Paterson University of New Jersey
Wayne, NJ05.2024
Skills
- EMR Systems
- Client Satisfaction
- Medical Consultation
- Accounts Payable and Accounts Receivable
- Client Support and Assistance
- Data Analysis
- Process Research
- Client Needs Assessment
- Training and Development
- Effective Listening
Timeline
Human Services Specialist
Mercer County Board Of Social Services
02.2021 - Current
Clerk/Typist
Mercer County Board Of Social Services
05.2017 - Current
Intern
Mercer County Board Of Social Services
06.2014 - Current
Bachelor of Arts - Liberal Arts And Sciences
William Paterson University of New Jersey
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