Leanna Peek
Verida
Pisgah,AL
9
years of professional experience
Results-oriented Recon Manager experienced in enhancing operational processes and customer satisfaction. Achieved efficiency and effectiveness through leading cross-functional teams and implementing data-driven improvements. Focused on streamlining operations, decreasing costs, and driving successful project outcomes through strategic planning and problem-solving.
Work History
Recon Manager
3 Years 8 Months- Developed strategic initiatives to improve customer satisfaction and streamline service delivery.
- Implemented data-driven decision-making frameworks to drive process improvements across departments.
- Led cross-functional teams to enhance operational processes and optimize performance metrics.
- Mentored junior staff in best practices, fostering a culture of continuous improvement and professional development.
- Conducted regular audits to maintain compliance with industry regulations and company policies.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Recertification Specialist
6 Years 6 Months- Conducted thorough reviews of recertification documentation to ensure compliance with regulatory standards.
- Developed and implemented streamlined processes for tracking recertification deadlines and requirements.
- Collaborated with cross-functional teams to resolve complex recertification issues efficiently.
- Mentored junior staff on best practices for documentation management and regulatory compliance.
- Developed strong relationships with healthcare providers by offering guidance on the recertification process and addressing any concerns or questions they may have.
- Expedited urgent cases by prioritizing workload effectively, ensuring that patients received timely support when needed most.
- Worked closely with quality assurance teams to identify trends in errors and develop targeted training initiatives aimed at reducing future inaccuracies within the recertification process.
- Leveraged strong organizational skills and attention to detail when managing multiple tasks simultaneously, ensuring timely completion without sacrificing quality or accuracy.
- Regularly monitored payer websites and industry news sources to stay informed of any changes in recertification requirements, ensuring that the team was always prepared for updates.
Dispatch Coordinator
7 Years 2 Months- Managed scheduling for optimal resource allocation and operational efficiency across all routes.
- Coordinated dispatch operations to ensure timely deliveries and effective communication with drivers.
- Developed and implemented standard operating procedures to enhance workflow consistency and accuracy.
- Trained new team members on dispatch systems, fostering a culture of continuous improvement and teamwork.
- Fostered relationships with vendors to maintain reliable supply chains and improve service delivery quality.
- Oversaw compliance with safety regulations, ensuring adherence to company policies and industry standards.
- Responded to high volume of phone and email requests to provide logistics information.
- Analyzed data from various sources to identify areas for improvement in dispatch operations and make informed recommendations for changes.
- Provided ongoing support for drivers with route adjustments, load information, or other assistance as needed during their shifts.
Special Service Representative
8 Years 8 Months- Developed training materials to enhance service delivery and staff knowledge.
- Facilitated resolution of customer inquiries, ensuring timely and effective communication.
- Implemented new procedures that streamlined operations and increased efficiency.
- Reviewed service metrics regularly to maintain high-quality standards in customer support.
- Coordinated with cross-functional teams to address complex customer issues effectively.
- Forecasted potential challenges and proactively implemented strategies to address them, ensuring smooth operations and minimal disruption for clients.
- Increased client retention by proactively identifying potential issues and offering effective solutions.
- Reduced response times for customer inquiries, implementing organized tracking systems for incoming requests.
Customer Service Representative
9 Years 5 Months- Managed complex issues, ensuring timely resolutions and positive customer experiences.
- Monitored performance metrics, identifying trends to enhance service delivery quality.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
- Implemented process improvements that streamlined operations and reduced response times.
- Trained new staff on best practices and company protocols for service excellence.
Education
High School Diploma
Skills
Process improvement
Teamwork
Collaboration
Effective communication
Active listening
Multitasking
Data analysis
Adaptability and flexibility
Reliability
Team building
Positive attitude
Regulatory compliance
Timeline
Recon Manager
Verida
03.2023 - CurrentRead More
Recertification Specialist
Verida
05.2020 - CurrentRead More
Dispatch Coordinator
Verida
09.2019 - CurrentRead More
Special Service Representative
Verida
03.2018 - CurrentRead More
Customer Service Representative
Verida
06.2017 - CurrentRead More
Ridgeland
High School Diploma
Read More