Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Leanna Rasheed

Bartlett,TN

Summary

Detail-oriented medical receptionist with experience in a dermatology office, supported by a strong background in customer service. Skilled in managing patient records, updating information in electronic systems, handling multi line phone communications, and creating a welcoming front desk environment. Committed to maintaining accuracy, confidentiality, and a professional, welcoming environment.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Dillards Department Store
Memphis, TN
08.2025 - Current
  • Maintained a welcoming and professional presence at the front of the store
  • Kept work areas clean, organized, and presentable at all times
  • Delivered professional, friendly customer service in a fast-paced retail environment
  • Coordinated customer requests, including product holds and pickups

Front Desk Receptionist

Woodbury Dermatology
Bartlett, TN
05.2024 - 11.2024
  • Answer and direct phone calls, emails, and inquiries promptly
  • Manage appointment scheduling, and maintain calendars.
  • Assisted with insurance verification and billing inquiries
  • Updated and maintained accurate patient information in the electronic portal system

Cashier

Kroger
Bartlett, TN
02.2023 - 08.2023
  • Provided friendly, helpful customer service at checkout, fostering positive customer interactions.
  • Operated cash register, handling transactions with accuracy and efficiency to ensure smooth checkout experience.
  • Verify customer identification for age-restricted purchases.
  • Assisted customers in locating products and answering general store questions, enhancing overall shopping experience.

Education

Bachelor's Degree - Health Sciences

University of Memphis
Memphis, TN
04-2027

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Effective communication
  • Medical billing
  • Electronic health records
  • Bilingual
  • Adaptability

Certification

  • CPR License/Certification

Languages

Arabic

Timeline

Customer Service Representative

Dillards Department Store
08.2025 - Current

Front Desk Receptionist

Woodbury Dermatology
05.2024 - 11.2024

Cashier

Kroger
02.2023 - 08.2023

Bachelor's Degree - Health Sciences

University of Memphis
Leanna Rasheed