Leanna Watson
Henry Ford
Warren,MI
7
years of professional experience
Excellent Customer Service Skills bringing 3 years of experience meeting customer needs via telecommuting roles. Skilled in listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers. Maintain high-volume medical office environments by efficiently coordinating files, appointments and other patient needs. Positive and upbeat with excellent interpersonal communication skills.
Work History
Patient Service Specialist
1 Year 7 Months- Processed patient billing inquiries and clarified insurance coverage details effectively.
- Managed payment processing and tracked outstanding balances to ensure timely collections.
- Coordinated with healthcare providers to resolve billing discrepancies and patient concerns.
- Enhanced customer satisfaction by providing clear explanations of billing statements and charges.
- Identified recurring billing issues and implemented solutions to minimize errors in invoicing.
- Answered customer questions about billing, account issues and upgrade possibilities.
- Assisted with medical coding and billing tasks.
Call Center Advocate
7 Years 3 Months- Checked patient data including insurance, demographic and health history to ensure all information was current.
- Promptly answered multi-line phone system and greeted callers enthusiastically.
- Refilled requested medications
- Verified insurance information
- Send messages to the patient physician
- Scheduled, rescheduled and handled cancelled appointments for patients.
- Adhered to strict HIPAA guidelines at all times to protect patient privacy.
Customer Service Representative
7 Months- Supported customer needs by fielding diverse questions about issues such as available merchandise, current prices and upcoming company changes.
- Answer Inbound calls, and also made outbound calls if needed to.
- Responded to customer requests for products, services and company information.
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly and in appropriate manner.
- Handled Medical Equipment such as Hospital beds, Oxygen, wheelchairs, etc.
- Responded to correspondence from insurance companies to verify patient's coverage.
Education
High School Diploma
Skills
Credit card processing
Professional telephone demeanor
Money handling abilities
Good listening skills
Quick learner
Inbound phone calls
Microsoft Office
Insurance Verification
Appointment Scheduling
Patient privacy
Upbeat and Positive Personality
Healthcare billing
Insurance verification and billing
Billing and payment
Timeline
Patient Service Specialist
Henry Ford Hospital
04.2025 - CurrentRead More
Call Center Advocate
Henry Ford
08.2019 - CurrentRead More
Customer Service Representative
Binson's Hospital Supplies Inc.
01.2019 - 08.2019Read More
East English Village Academy
High School Diploma
Read More