Leanna Watson
Warren,MI
Summary
Excellent Customer Service Skills bringing 3 years of experience meeting customer needs via telecommuting roles. Skilled in listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers. Maintain high-volume medical office environments by efficiently coordinating files, appointments and other patient needs. Positive and upbeat with excellent interpersonal communication skills.
Overview
7
7
years of professional experience
Work History
Patient Service Specialist
Henry Ford Hospital
Troy, MI
04.2025 - Current
- Processed patient billing inquiries and clarified insurance coverage details effectively.
- Managed payment processing and tracked outstanding balances to ensure timely collections.
- Coordinated with healthcare providers to resolve billing discrepancies and patient concerns.
- Enhanced customer satisfaction by providing clear explanations of billing statements and charges.
- Identified recurring billing issues and implemented solutions to minimize errors in invoicing.
- Answered customer questions about billing, account issues and upgrade possibilities.
- Assisted with medical coding and billing tasks.
Call Center Advocate
Henry Ford
Detroit , MI
08.2019 - Current
- Checked patient data including insurance, demographic and health history to ensure all information was current.
- Promptly answered multi-line phone system and greeted callers enthusiastically.
- Refilled requested medications
- Verified insurance information
- Send messages to the patient physician
- Scheduled, rescheduled and handled cancelled appointments for patients.
- Adhered to strict HIPAA guidelines at all times to protect patient privacy.
Customer Service Representative
Binson's Hospital Supplies Inc.
CenterLine , MI
01.2019 - 08.2019
- Supported customer needs by fielding diverse questions about issues such as available merchandise, current prices and upcoming company changes.
- Answer Inbound calls, and also made outbound calls if needed to.
- Responded to customer requests for products, services and company information.
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly and in appropriate manner.
- Handled Medical Equipment such as Hospital beds, Oxygen, wheelchairs, etc.
- Responded to correspondence from insurance companies to verify patient's coverage.
Education
High School Diploma -
East English Village Academy
Detroit, MI2016
Skills
- Credit card processing
- Professional telephone demeanor
- Money handling abilities
- Good listening skills
- Quick learner
- Inbound phone calls
- Microsoft Office
- Insurance Verification
- Appointment Scheduling
- Patient privacy
- Upbeat and Positive Personality
- Healthcare billing
- Insurance verification and billing
- Billing and payment
Timeline
Patient Service Specialist
Henry Ford Hospital
04.2025 - Current
Call Center Advocate
Henry Ford
08.2019 - Current
Customer Service Representative
Binson's Hospital Supplies Inc.
01.2019 - 08.2019
High School Diploma -
East English Village Academy