Leanne Johnson
Taylor,MI
Summary
Proficient clerical specialist with a strong attention to detail and organizational skills. Proven ability to streamline processes and enhance team collaboration, ensuring efficient office operations and high customer satisfaction.
Overview
28
28
years of professional experience
Work History
Clerical Specialist
Expeditors International of WA
Romulus, MI
06.2010 - Current
- Directed daily clerical activities to support efficient office functioning.
- Executed data entry and document management tasks using advanced software tools, ensuring accuracy and accessibility of information.
- Streamlined filing systems to optimize information retrieval processes.
- Facilitated interdepartmental communication to enhance process efficiency.
- Supported team members by taking on additional tasks during high-volume periods, ensuring deadlines were met consistently.
- Reduced errors in data entry with careful attention to detail and double-checking work for accuracy.
Bartender
Biddle Bowl & Lounge
Wyandotte, MI
08.2014 - 06.2024
- Developed extensive knowledge of cocktail recipes and drink preparation techniques.
- Maintained cleanliness and organization of bar area to ensure efficient service.
- Provided exceptional customer service, enhancing guest experience and satisfaction.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Clerical Associate
Action Freight Services
Taylor, MI
05.2005 - 03.2009
- Managed daily clerical tasks, ensuring accurate documentation and efficient workflow.
- Ensured accurate data entry and maintained up-to-date records for improved operational efficiency.
- Maintained strict confidentiality when handling sensitive information, ensuring compliance with company policies.
- Developed correspondence letters, memos, and emails.
- Expedited order fulfillment processes by tracking shipments from vendors and updating purchase order statuses accordingly.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Supported staff on special assignments and ad hoc projects.
Transportation Specialist
J.W. Cole & Sons
Detroit, MI
09.2004 - 03.2005
- Managed logistics operations to optimize transportation routes and reduce delivery times.
- Coordinated scheduling and dispatching of shipments to ensure timely arrivals.
- Implemented inventory management systems to track and streamline supplies.
- Ensured timely deliveries by closely monitoring performance metrics and addressing potential issues promptly.
- Coordinated schedules and communicated changes to customers.
- Enhanced transportation efficiency by optimizing route planning and scheduling.
- Collaborated with warehouse personnel to ensure accurate inventory management and order fulfillment.
Transportation Specialist
United American Freight Services
Romulus, MI
05.2000 - 02.2004
- Oversaw vendor relationships to negotiate contracts and improve service quality.
- Mentored junior staff, fostering professional development and enhancing team performance.
- Improved customer satisfaction rates by proactively addressing inquiries and resolving issues quickly.
- Developed strong relationships with vendors and clients, resulting in increased business opportunities.
- Worked with service providers to resolve issues and correct delays.
- Fostered a positive work environment by promoting teamwork, collaboration, and open communication among staff members.
- Strengthened relationships with key clients by providing timely and accurate updates on shipment statuses.
Deli Clerk
Rays Prime Foods
Taylor, MI
04.1998 - 05.2000
- Operated deli equipment to prepare and serve high-quality meats and cheeses.
- Assisted customers with product selection, ensuring excellent service and satisfaction.
- Maintained cleanliness and organization of deli counter, adhering to food safety standards.
- Collaborated with team members to optimize workflow during peak hours.
- Monitored product freshness and quality, ensuring compliance with health regulations and store policies.
- Greeted customers at counter to fulfill requests and answer questions.
Education
High School Diploma -
Allen Park High School
Allen Park, MI06-1985
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Dedicated team player
- Verbal communication
- Data entry
- Professional and mature
Timeline
Bartender
Biddle Bowl & Lounge
08.2014 - 06.2024
Clerical Specialist
Expeditors International of WA
06.2010 - Current
Clerical Associate
Action Freight Services
05.2005 - 03.2009
Transportation Specialist
J.W. Cole & Sons
09.2004 - 03.2005
Transportation Specialist
United American Freight Services
05.2000 - 02.2004
Deli Clerk
Rays Prime Foods
04.1998 - 05.2000
High School Diploma -
Allen Park High School