LEANNE WALKER
Queens,NY
Summary
Dynamic customer service professional with a strong background in team leadership and staff development. Expertise in resolving customer inquiries and optimizing operational processes to drive satisfaction and loyalty. Eager to contribute to a forward-thinking organization.
Overview
8
8
years of professional experience
Work History
Customer Service Supervisor
Citibank Company Events
01.2024 - 12.2025
- Supervised daily customer service operations, ensuring adherence to company policies and best practices.
- Trained and mentored new team members on customer interaction protocols and system navigation.
- Resolved escalated customer inquiries, fostering positive relationships and improving satisfaction ratings.
- Collaborated with cross-functional teams to optimize event planning processes and resource allocation.
Customer Service Associate
City Winery
11.2023 - 02.2024
- Processed orders efficiently, ensuring accuracy in transactions and timely fulfillment.
- Oversaw daily operations of the tasting room, maintaining a welcoming atmosphere for guests.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Handled billing and payment issues by following guidelines and resolving disputes.
Food Service Team Leader
Fordham University
02.2022 - 12.2023
- Supervised daily food service operations, ensuring compliance with health and safety regulations.
- Trained and mentored team members to enhance service efficiency and quality.
- Implemented inventory management practices, reducing waste and maintaining supply levels.
- Coordinated special events, ensuring seamless execution of catering services.
Kitchen Supervisor
Barclays Center
02.2021 - 11.2023
- Supervised kitchen operations, ensuring compliance with health and safety regulations.
- Implemented process improvements, enhancing efficiency in meal preparation and delivery.
- Conducted regular quality control checks to maintain high food quality standards.
- Led kitchen staff meetings to discuss performance goals and operational changes.
Culinary Team Member
Google
02.2019 - 01.2021
- Prepared and assembled high-quality meals for diverse dietary needs.
- Collaborated with team members to optimize kitchen workflow and efficiency.
- Assisted in training new culinary staff on operational standards and protocols.
- Improved teamwork among staff members by fostering a collaborative atmosphere within the kitchen environment.
Customer Service Associate
Prudential Center Arena
03.2018 - 02.2019
- Managed customer inquiries and resolved complaints to enhance satisfaction and loyalty.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
Education
High School Diploma -
Roosevelt High School
New York, NYSkills
- Staff training and supervision
- Cash handling expertise
- Taking inventory
- Team leadership
- Safe alcohol service
- Customer service expertise
Timeline
Customer Service Supervisor
Citibank Company Events
01.2024 - 12.2025
Customer Service Associate
City Winery
11.2023 - 02.2024
Food Service Team Leader
Fordham University
02.2022 - 12.2023
Kitchen Supervisor
Barclays Center
02.2021 - 11.2023
Culinary Team Member
Google
02.2019 - 01.2021
Customer Service Associate
Prudential Center Arena
03.2018 - 02.2019
High School Diploma -
Roosevelt High School