Leanne West
North Richland Hills,TX
Summary
Friendly and warm Treatment Coordinator with talent for managing patient relations and ensuring patient comfort with treatment plan and financial arrangements. Dedicated to establishing effective relationships with patients and staff members.
Overview
15
15
years of professional experience
Work History
Treatment Coordinator
Complete Dentistry
12.2021 - Current
- Educated patients on dental benefits and coordinated proper payment with insurance companies.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Delivered excellent patient experiences and direct care.
- Explained treatment choices to patients and helped determine best options.
- Conducted interviews with patients to discuss health history, objectives and concerns.
Office Manager
ABC Family Dental
05.2019 - 08.2021
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
Office Manager
All Bright Dental Care
09.2011 - 03.2019
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Created, prepared, and delivered reports.
- Developed procedures to establish accurate and organized check-in and check-out processes.
Hygiene Coordinator
Las Colinas Dental Care
03.2008 - 09.2011
- Made and confirmed appointments to promote necessary follow-up care to maintain dental health.
- Educated patients on oral hygiene and care to prevent future dental issues.
- Confirmed appointments, communicated with patients, and updated patient records.
- Answered phone promptly and directed incoming calls to correct offices.
Education
High School Diploma -
Richland High School
North Richland Hills, TX05.1998
Skills
- Treatment Plan Presentation
- Communication Skills
- Customer Service
- Insurance Billing/Verification
- Scheduling
- Data Entry
- Collections/Account Receivables
Timeline
Treatment Coordinator
Complete Dentistry
12.2021 - Current
Office Manager
ABC Family Dental
05.2019 - 08.2021
Office Manager
All Bright Dental Care
09.2011 - 03.2019
Hygiene Coordinator
Las Colinas Dental Care
03.2008 - 09.2011
High School Diploma -
Richland High School
Similar Profiles
Sherree JonesSherree Jones
Dental Insurance Coordinator at North Jacksonville Complete DentistryDental Insurance Coordinator at North Jacksonville Complete Dentistry
Keyla FortezaKeyla Forteza
Dental Receptionist at complete dentistry of steroDental Receptionist at complete dentistry of stero
Paula GauthierPaula Gauthier
New Patient Coordinator/Lead Front Desk Coordinator at Holliston Complete DentistryNew Patient Coordinator/Lead Front Desk Coordinator at Holliston Complete Dentistry
AUDRIE LOPEZAUDRIE LOPEZ
Server/Waitress at Old West CafeServer/Waitress at Old West Cafe
Julio CastrilloJulio Castrillo
ArkanSONO Camp Leader at UAMS HospitalArkanSONO Camp Leader at UAMS Hospital