LeAnne Willoughby
Cullman
Summary
Detail-oriented professional with a strong background in customer relations. Renowned for problem-solving and complaint handling skills, ready to leverage experience in improving customer experiences and fostering positive interactions. Warm, engaging demeanor with excellent interpersonal skills.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Personal Liberty
03.2017 - 06.2018
- Resolved customer inquiries via phone and email, ensuring prompt and effective communication.
- Processed orders, returns, and account updates.
- Assisted in training new staff on customer service protocols and best practices.
- Collaborated with team members to improve response times for customer issues.
- Provided product and service information to customers.
- Processed cash, check, and credit/debit transactions accurately.
- issued receipts, refunds, and change with 100% accuracy.
- Assisted customers with billing questions and payment processing.
- Resolved customer complaints professionally and efficiently.
Server
Applebee's Neighborhood Grill & Bar
09.2014 - 03.2017
- Provided exceptional customer service by accurately taking orders and addressing inquiries.
- Maintained cleanliness and organization of dining area, ensuring a welcoming atmosphere for guests.
- Collaborated with kitchen staff to expedite food preparation and delivery during peak hours.
- Assisted in training new servers on menu knowledge and service standards.
Education
High School Diploma -
Homeschooled
Cullman, ALSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Multitasking
- Attention to detail
- Problem solving
- Conflict de-escalation
- Customer relations
- Complaint handling
Timeline
Customer Service Representative
Personal Liberty
03.2017 - 06.2018
Server
Applebee's Neighborhood Grill & Bar
09.2014 - 03.2017
High School Diploma -
Homeschooled