Leanza Gibaud
Adp- Automated Data Processing
Rochester,NY
5
years of professional experience
Relentless, results-driven sales professional with a proven track record of exceeding targets, closing high-value opportunities, and turning relationships into revenue. Competitive by nature and driven to win, I bring urgency, grit, and accountability to every opportunity, from prospecting and pipeline development through the close. Known for earning trust quickly, understanding customer needs, and finding creative solutions that drive both customer success and business growth. I don't settle for meeting expectations, I set the bar higher and work relentlessly to exceed it.
Work History
Sales Representative - District Manager
3 Years 2 Months- Guided customers in product selection, enhancing overall satisfaction and loyalty.
- Upsold additional items based on customer interests and needs.
- Assisted customers in product selection and provided exceptional service.
- Resolved customer inquiries and issues efficiently, contributing to positive shopping experiences.
- Processed transactions accurately using point-of-sale systems.
- Built and maintained relationships with peers and upper management to drive team success.
- Trained new sales associates in customer service techniques, fostering a knowledgeable and effective team.
- Identified and pursued new sales opportunities to expand customer base.s
SERVER
7 Months- Adapted to fast-paced environment, ensuring smooth operations during peak hours
- Delivered exceptional customer service while multitasking to meet diverse needs
- Resolved customer complaints and concerns promptly, enhancing overall dining experience
SALES INTERN
2 Months- Established relationships with key decision-makers, effectively showcasing AFLAC insurance products and securing multiple new accounts.
- Presented persuasive sales pitches to potential clients
- Worked as an insurance agent for Agosto Fitness
- Delivered impactful sales pitches to potential clients, enhancing understanding of product benefits.
- Utilized Excel and other data analysis tools to track and monitor policyholders' accounts
SERVER / BARTENDER
2 Months- Recorded account names and numbers accurately to provide personalized service of every club member
- Provided efficient and timely service to enhance member satisfaction
- Provided exceptional customer service in fast-paced dining and bar environments.
- Prepared and served a wide variety of beverages, ensuring quality and consistency.
- Collaborated with kitchen staff to coordinate timely food service during peak hours.
SERVER
7 Months- Performed multiple roles in service industry including counter service, serving, party hosting, and catering
- Delivered exceptional customer service, enhancing guest satisfaction and ensuring positive dining experiences
- Provided exceptional customer service, ensuring guest satisfaction and timely order delivery.
- Managed food and beverage orders using point-of-sale systems, maintaining accuracy in transactions.
- Trained new staff on operational procedures and menu knowledge, fostering a collaborative team environment.
Education
Bachelor of Arts - Business Administration - Management
- Academic All-Conference 2022
- National NAIA Lacrosse Champion 2021
- GPA: 3.31
Skills
Customer relationship building
Team leadership
Self-Motivation
Motivating Team Environment
Poise under Pressure
Sales strategy
Accomplishments
- Superstars Award: Earned recognition among the company’s top-performing sales professionals based on first-quarter results, qualifying for an exclusive incentive trip.
- Average Deal Size Leader: Led my quota bracket in average deal size, demonstrating the ability to drive high-value opportunities and close larger transactions.
- Early Quota Achievement: Became the first sales professional in my quota bracket to achieve 100% of annual quota.
- Sales Velocity: Achieved a 0-day median sales cycle from opportunity creation to Closed Won, demonstrating exceptional ability to convert qualified opportunities efficiently.
- Referral Driver of the Month: Earned 2× recognition for generating and driving high-quality customer referrals.
- Rookie of the Month: Named Rookie of the Month 2× in recognition of outstanding sales performance.
- Team Member of the Month: Recognized as Team Member of the Month for exceptional performance and contribution to team success.
- Regional Referral of the Month: Named Regional Referral of the Month for outstanding referral generation and pipeline contribution.
Interests
Sports
Working out
Technology
Boating
Community Service
Organized/Worked A Car Show, Coordinated with vendors, Marketing strategy, Designed and implemented logistical plans.
Timeline
Sales Representative - District Manager
Adp- Automated Data Processing
08.2023 - CurrentRead More
SERVER
DRIVE SHACK
09.2022 - 04.2023Read More
SALES INTERN
AFLAC
06.2022 - 08.2022Read More
SERVER / BARTENDER
RIDGEMONT COUNTRY CLUB
06.2022 - 08.2022Read More
SERVER
GUISEPPE'S
06.2021 - 01.2022Read More
KEISER UNIVERSITY
Bachelor of Arts from Business Administration - Management
Read More