Learta Ahmeti
Stoughton,WI
Summary
Accomplished OPD Associate at Walmart, adept in customer service and complex problem-solving. Excelled in enhancing customer satisfaction through innovative strategies and exceptional service. Demonstrated proficiency in computer skills and a flexible schedule, contributing to team efforts during peak periods. Achieved notable improvements in customer engagement by leveraging attention to detail and time management skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
OPD Associate
Walmart
07.2019 - Current
- Greeted customers and offered assistance for increased customer satisfaction.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
1 Year Technical Diploma - Ophthalmic/Optometry Technician
Madison Area Technical College
Madison, WI05.2024
High School Diploma -
Stoughton Highschool SASD
Stoughton, WI06.2023
Skills
- Customer Service
- Time Management
- Attention to Detail
- Computer Skills
- Customer interaction
- Complex Problem-Solving
- Flexible Schedule
Certification
Certified Optometric Technician
Languages
Albanian
Native or Bilingual
Timeline
OPD Associate
Walmart
07.2019 - Current
1 Year Technical Diploma - Ophthalmic/Optometry Technician
Madison Area Technical College
High School Diploma -
Stoughton Highschool SASD