Leataula Fesagaiga
Anchorage,AK
Summary
Dedicated front desk professional with strong organizational and multitasking skills. Proven ability to create a welcoming environment while efficiently managing office tasks and customer inquiries. Dynamic customer service specialist with over 10 years of experience in front desk operations. Skilled in professional communication, problem-solving, and maintaining organized workspaces. Ready to leverage expertise to enhance client satisfaction and streamline office processes. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
21
21
years of professional experience
Work History
Cowork by RSD
Receptionist
Anchorage, Alaska
07.2023 - 11.2025
- Greeted and assisted visitors in a friendly, professional manner.
- Managed incoming calls, directing them to appropriate staff members.
- Maintained organized reception area, ensuring cleanliness and professionalism.
- Greeted visitors and provided them with assistance.
- Coordinated event bookings for clients and visitors to ensure smooth operations.
- Maintained conference rooms and shared office spaces daily, ensuring a clean, safe, and highly professional environment for executive meetings, events and visits.
- Sanitized high touch surfaces, including conference tables, door handles, and AV equipment, to support a healthy workplace.
- Conducted thorough deep cleaning of meeting spaces, including vacuuming carpets, polishing glass, and office supplies to maintain optimal room functionality.
- Processed payments and updated accounts to reflect balance changes.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Assisted with special projects assigned by management when required.
Pacific Office Center
Front Desk Receptionist
Anchorage, Alaska
09.2021 - 07.2023
- Greeted and assisted visitors with professionalism and courtesy.
- Managed multi-line phone system, routing calls to appropriate departments.
- Scheduled appointments and coordinated meetings for staff and clients.
- Maintained organized front desk area to ensure a welcoming environment.
- Handled administrative tasks such as filing, data entry, and documentation.
- Collaborated with team members to improve front office operations.
- Provided information about services and answered inquiries from clients.
- Answered phone calls, transferred calls, took messages, and provided information to callers.
- Responsible for opening and closing the office on time each day.
- Ensured that front desk area was well organized at all times.
- Resolved customer complaints in a timely fashion while adhering to company policies and regulations.
- Provided excellent customer service by responding promptly to inquiries and requests from clients, customers in person or via telephone, email.
- Maintained confidentiality of customer information at all times.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Explained policies and procedures to visitors.
Human Social Services
Front Desk Receptionist
American Samoa, Pago Pago
01.2008 - 07.2014
- Greeted visitors and directed them to appropriate personnel.
- Managed multi-line phone system and handled incoming calls efficiently.
- Organized and maintained front desk area for professionalism and accessibility.
- Processed incoming mail and distributed it to relevant departments promptly.
- Scheduled appointments and coordinated meetings for staff members.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Greeted visitors and provided them with assistance.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Updated and recorded customer or client information to maintain accounts.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Sorted incoming mail and directed to correct personnel each day.
- Updated daily log book with information about visitors entering the premises.
- Prepared welcome packages for new hires.
- Verified visitors' identification cards before allowing access to the building.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Greeted customers, answered general questions and directed to appropriate locations.
LBJ Tropical Medical Center
Medical Receptionist
American Samoa, Pago Pago
05.2005 - 11.2007
- Greeted patients and managed front desk operations efficiently.
- Scheduled appointments and coordinated patient flow for medical staff.
- Maintained patient records using electronic health record systems.
- Answered phone calls and handled inquiries with professionalism and care.
- Communicated with healthcare providers to ensure accurate patient information.
- Ensured compliance with HIPAA regulations and maintained patient confidentiality.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Called patients to confirm scheduled appointments and obtain additional details.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Protected patients by observing strict HIPAA guidelines.
Education
High School Diploma -
Samoana High School
American Samoa05-2005
Skills
- Front desk operations
- Multi-line phone management
- Appointment scheduling
- Customer relationship management
- Document processing
- Office organization
- Professional communication
- Customer service
- Problem solving
- Organizational skills
- Calm under pressure
- Multitasking Abilities
- Computer skills
- Administrative support
- Data entry
- Team building
Timeline
Cowork by RSD
Receptionist
07.2023 - 11.2025
Pacific Office Center
Front Desk Receptionist
09.2021 - 07.2023
Human Social Services
Front Desk Receptionist
01.2008 - 07.2014
LBJ Tropical Medical Center
Medical Receptionist
05.2005 - 11.2007
High School Diploma -
Samoana High School