Summary
Overview
Work History
Education
Skills
Additional Information
Work Preference
Interests
Timeline
Hi, I’m

Leatha Patterson

Lakeland,GA
Leatha Patterson

Summary

Proven track record in enhancing customer satisfaction and sales at SUBWAY® Restaurants, showcasing exceptional customer service and cash handling accuracy. Leveraged teamwork and problem-solving skills to manage high-stress situations, driving repeat business. Skilled in POS system operation and building rapport, consistently exceeding employer expectations.

Overview

10
years of professional experience

Work History

SUBWAY®Restaurants

Sales Associate
07.2020 - 09.2021

Job overview

  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Heritage Natural Market

Cashier Specialist
04.2018 - 11.2018

Job overview

  • Enhanced customer satisfaction by providing efficient and accurate cashier transactions.
  • Supported Type and Type departments with merchandising, product retrieval and customer service needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers by answering questions and fulfilling requests.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers in locating products throughout the store for enhanced shopping experiences and increased sales opportunities.

Goodwill Industries of Eastern NC

Sales Associate
03.2012 - 10.2014

Job overview

  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.

Education

University of Phoenix
Tempe, AZ

Associates Of Arts In Business Fundamentals from Business
08.2023

University Overview

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Listening Skills
  • Multi-tasking strength
  • Problem-Solving
  • Reliable and punctual
  • Goal-Oriented
  • Exceptional customer service
  • Relationship Building
  • Cash Handling
  • Cash Register Operation
  • Cash Handling Accuracy
  • Store Opening and Closing
  • Product Sales
  • POS System Operation
  • Upselling
  • Cleaning techniques
  • Building rapport
  • Policy and Procedure Adherence

Additional Information

Additional Information

I am currently enrolled at Capella University to study Information Assurance and Cybersecurity. I will receive my Bachelor’s Degree in 2026

Work Preference

Work Type

Full TimePart Time

Work Location

On-SiteRemoteHybrid

Important To Me

Work-life balanceFlexible work hoursPaid sick leave401k match

Interests

Swimming, writing, and reading

Timeline

Sales Associate
SUBWAY®Restaurants
07.2020 - 09.2021
Cashier Specialist
Heritage Natural Market
04.2018 - 11.2018
Sales Associate
Goodwill Industries of Eastern NC
03.2012 - 10.2014
University of Phoenix
Associates Of Arts In Business Fundamentals from Business

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Leatha Patterson