Leaynne Villegas
Nashua,NH
Summary
Dynamic retail leader with a proven track record at Coach, excelling in team management and customer service. Skilled in employee development and inventory control, I consistently achieved high sales performance while fostering a collaborative environment. My ability to adapt to changing priorities and mentor staff has driven operational excellence and enhanced customer satisfaction.
Overview
10
10
years of professional experience
Work History
Lead Supervisor
Coach
Merrimack, NH
08.2021 - Current
- Provided exceptional customer service by facilitating purchase transactions, processing returns, and guiding customers through in-store and online options.
- Mentored and guided team members to enhance daily operations and uphold customer satisfaction standards.
- Facilitated ongoing coaching and mentorship for associates to enhance customer service expertise and operational efficiency.
- Oversaw bi-weekly payroll processing by meticulously reviewing employee timecards for accuracy.
- Managed opening and closing of registers, ensuring accurate transaction processing and reconciliation.
- Facilitated receipt of pricing and merchandising for new inventory to uphold brand standards.
- Designed and implemented visually appealing displays while executing floor changes to align with seasonal promotions.
- Addressed customer concerns with professionalism, utilizing effective communication and conflict resolution skills.
- Achieved and sustained high sales performance while consistently meeting team goals through independent efforts and collaborative initiatives.
- Demonstrated agility in adapting to shifting priorities and operational changes within a dynamic retail environment.
- Facilitated real-time feedback and support to enhance team development and foster individual growth.
- Analyzed inventory levels and discrepancies to support effective stock management and reporting.
Key Holder
Snip-its Haircuts For Kids
Burlington, MA
08.2019 - 08.2021
- Explained children’s haircut services and pricing to parents, helping families choose age-appropriate styles within their budget.
- Maintained strict cleaning and sanitizing standards to ensure a safe, hygienic environment for children, parents, and staff.
- Provided gentle, patient hair cutting and styling for children of all ages, including first haircuts and children with sensory sensitivities and developmental or physical disabilities.
- Created a calm, supportive environment tailored to each child’s individual needs, using adaptive techniques to ensure comfort and cooperation.
- Styled children’s hair for special occasions such as birthdays, school events, and family celebrations.
- Consulted with parents and caregivers to recommend child-friendly, easy-to-maintain haircuts based on hair type, face shape, and lifestyle.
Key Holder
Supercuts
Somerville, MA
06.2016 - 03.2019
- Facilitated smooth and professional operations to enhance workflow efficiency through structured task lists.
- Facilitated high performance standards by training, overseeing, and inspiring shift employees to achieve operational excellence.
- Maintained low drawer cash levels and effectively utilized on-site safe to safeguard monetary assets.
- Delivered tailored haircuts and color services to enhance client satisfaction and reflect contemporary styles.
- Oversaw client appointment scheduling to enhance service efficiency. Partnered with salon receptionist to streamline scheduling processes and improve client satisfaction.
- Maintained cleanliness and sanitation of workstations and equipment to ensure a safe environment and reduce infection risk.
- Advised customers on optimal products and routines to elevate hair health and aesthetic appeal.
Education
Licensed Cosmetology Program -
Empire Beauty School
Malden, MA06.2016
High School Diploma -
Somerville High School
Somerville, MA06.2015
Skills
- Team management
- Employee engagement
- Employee development
- Complex Problem-solving
- Documentation and reporting
- Training and mentoring
- Staff development
- Policy enforcement
- Decision-making
- Customer service
- Inventory control
- Attention to detail
- Payroll processing
Timeline
Lead Supervisor
Coach
08.2021 - Current
Key Holder
Snip-its Haircuts For Kids
08.2019 - 08.2021
Key Holder
Supercuts
06.2016 - 03.2019
Licensed Cosmetology Program -
Empire Beauty School
High School Diploma -
Somerville High School