Le'Candice Durham
Buffalo,New York
Summary
Experienced and compassionate Human Service Worker dedicated to providing support and individualized care to diverse populations. Excels in conducting assessments and developing tailored intervention plans to address complex needs. Skilled in building lasting client relationships and collaborating effectively with multidisciplinary teams for comprehensive and holistic care.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Senior Citizen Specialist
City Of Buffalo
12.2023 - Current
- Conducts activities in community centers to meet the needs of adults over 55 years of age such as arts and crafts, exercise programs, pleasure and shopping trips, movies, speakers, dance classes, ceramics, monthly dances, etc.
- Assists in ordering, planning and overseeing the distribution of daily lunches.
- Maintain records and money collected for programs/or lunches.
- Provide information about services available such as social services, food stamps, etc.
Parent Engagement Liaison (PEL)
Buffalo Public School District
03.2023 - Current
- Developed and implemented strategies to improve parent engagement by 35 percent.
- Instructed parents in school processes, academic programs, and available resources.
- Facilitated positive and production communication between educators and families.
- Used strategies such as school newspaper and online methods to update parents with latest information.
- Helped develop special programs, events, and workshops to inform and better involve parents.
- Worked with parents and teachers to locate central issues behind student behavior issues.
- Organized parent volunteers to support school activities and program needs.
- Observed security measures to maintain confidentiality and restrict access by unauthorized individuals.
- Identified available community resources and programs for families of disabled children.
- Train students and families on Restorative Practices.
- Developed effective improvement plans in alignment with goals and specifications.
CEO
Candice's Mobile Pantry
02.2022 - Current
- Supervise and Work with non violent offenders referred by the City Court Drug and Treatment program.
- Implemented strategies to increase public awareness of social and community service programs.
- Conducted outreach activities to engage local stakeholders in programs.
- Monitored program performance and outcomes for successful delivery of services.
- Established and maintained relationships with key stakeholders.
- Utilized grant writing skills to secure additional program funding.
- Participated in community events to promote services and engage with public.
- Provided leadership, guidance and support to staff members.
- Partnered with local organizations to expand access to social and community services.
- Developed and implemented training programs for staff.
- Applied effective time management techniques to meet tight deadlines.
- Advocated for social and community service programs to increase awareness and funding.
- Assembled food packages for outside distribution and loaded into transport vehicles.
- Evaluated food donation quality according to organization's safety standards.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Managed financial, operational and human resources to optimize business performance.
Block Club President
Gallatin Avenue Block Club
04.2019 - Current
- Work closely with business owners and residents to address and resolve critical issues of the neighborhood, including but not limited to crime, safety, and beautification.
- Organize block club parties, and National Night Out Events.
- Meet with elected officials to discuss the needs of the community.
- Organize and lead monthly meetings for Gallatin Ave. Block Club.
- Work Closely and build relationships with Community Police Officers.
- Partnered closely with club officers to develop successful strategies promoting club growth.
Street Leader
Buffalo F.A.T.H.E.R.S. & Buffalo Peacemakers
06.2004 - Current
- Provide proactive intervention into the cycle of violence in the lives of gang-involved or at-risk youth
- Mentor and redirect youth into healthy lifestyles, build relationships, gather information, and mediate gang conflicts to prevent violence
- Respond to violent assaults and shootings while working with law enforcement officials to build safe neighborhoods in the City of Buffalo following acts of violence
Complaint Clerk
City of Buffalo - Division of Citizens Services, 311 Call and Resolution, Office of the Mayor
05.2018 - 12.2023
- Answer telephone calls from constituents on complaints and requests for city services
- Responds to e-mail and voice call communications, analyzes, and determines the reasonable cause of action
- Assists walk-in residents as required
- Act as a liaison with other city departments, escalate cases if needed, and correspond with proper departmental personnel when required
- Attend community events such as block clubs and educate residents on city services, and city rules/regulations
Board Member & Fundraiser Coordinator
Healing Hub of NY INC.
03.2021 - 11.2022
- Attend board meetings and review quarterly budgets
- Plan and coordinate food drives and community engagement events
- Plan and coordinate fundraisers such as silent auctions and annual walks
- Recruit sponsors, participants, and volunteers for fundraising events
- Assist the organization with reaching potential donors through outbound calling, social media, and email marketing
- Raised awareness about mental health issues and reduce stigma through community education and outreach.
Receptionist
H & R Block
12.2019 - 04.2020
- Greet clients in a personalized, friendly, and inviting manner
- Match clients with the best-suited tax professionals for their needs
- Maintain office cleanliness and organization of resources with team members
Inspections Clerk
City of Buffalo - Department of Permit and inspections Services
06.2017 - 05.2018
- Assist the chiefs /building inspectors with inspections that deal with multiple dwellings and one- and two-family homes
- Assist residents that may have general housing questions
- Process permits and issue licenses to contractors
- Process checks and money orders through Hansen 8 and Munis Report
Cell Block Attendant
Buffalo Police Department
08.2016 - 06.2017
- Gather arrest and booking documentation
- Perform fingerprints, searches, and mugshots
- Search detainees during the booking process
- Obtain medical history and alert Lieutenants on suicidal tendencies
- Perform safety checks/rounds every 30-minutes
- Prepare detainees for Court Arraignments
Activities Assistant
Bristol Home
09.2015 - 08.2016
- Responsible for planning activities to meet residents' specific needs, including large groups, small groups, and individual participation as scheduled
- Maintain documentation as required by State and Federal regulations and attendance book
- Assures personal and staff compliance to all State and Federal regulations, including blood borne pathogens, infection control, use of hazardous material, and fire safety
- Compose monthly contributions, including the monthly Activities calendar, and pass out newsletters
- Communicate regularly with residents' families and the entire care team
Assistant Manager
McDonald's
11.2009 - 09.2015
- Maintain high standards of customer service during high volume fast paced operations
- Maintain adequate cash supply in cash drawers in multiple checkout stations
- Complied weekly financial reports and records for store managers
- Safe control, manage cash flow, prepare bank deposits, and handle bookkeeping
- Prepare payroll and balance time punches
- Handled crew interviews and orientations
- Assess crew members knowledge of procedures and give feedback and guidance where required
- Generate weekly crew schedules
- Assist individuals with disabilities in gaining skills needed to be successful in a competitive job
- Assist customers with store and product complaints
- Enforced all food service and safety protocols
- (OSHA, MSDS)
Teacher's Aide
Cantalician Center
10.2008 - 11.2009
Job Coach/ Head Cook
Cantalician Center for Learning Day Habilitation
03.2008 - 09.2008
- Food ordering and Inventory
- Handled all consumers money accounts
- Food safety Nutritional and Dietary cooking
- Writing case notes about clients and maintaining good follow up regarding their progress, maintaining accurate paperwork and filing of documentation regarding clients
- Training Consumers on kitchen cleaning duties
- Planned and designed lunch menus
Assistant Carry out Café/Deli Manager
Tops Market
12.2005 - 02.2008
Education
Associate of Applied Science - Criminal Justice
Bryant & Stratton College
Buffalo, NY05.2015
Skills
- Proficient in Microsoft Office applications
- Typing speed 38 words per minute
- Great communication skills
- Effective listening capability
- Ability to work with diverse communities
- Demonstrate inclusion
- Knowledge of local and state government
- Ability to conduct research
- Good organizing ability
- Attention to detail
- Good knowledge of principles involved in the implementation and coordination of grants
- Basic knowledge of account keeping activities
- Great interpersonal and networking skills
- Goal-driven leader
- Works well under pressure
- Innovative problem-solver
- Ability to generate workable solutions
- Ability to resolve complaints
- Ability to work independently
- Ability to work in a team environment
- Positive attitude
- Effective management style
- Excellent time management skills
- Mentoring
- Leadership
Certification
- Eight Hour Pre-Assignment Training Course for Security Guards, 015
- ServSafe Certification, 2016
- Department Manager Capstone, MCD-0068, 2010
- People Manager functional, MCD-0066, 2010
- N.Y.S. Peace Officer, 2016
Community Service
Sisters in CHRIST, Homeless Outreach
06/20-06/22
- Discuss available programs such as housing, employment, education, drug treatment, and more.
- Provide crisis intervention and empowerment
- Distribute food and warm clothing
Timeline
Senior Citizen Specialist
City Of Buffalo
12.2023 - Current
Parent Engagement Liaison (PEL)
Buffalo Public School District
03.2023 - Current
CEO
Candice's Mobile Pantry
02.2022 - Current
Board Member & Fundraiser Coordinator
Healing Hub of NY INC.
03.2021 - 11.2022
Receptionist
H & R Block
12.2019 - 04.2020
Block Club President
Gallatin Avenue Block Club
04.2019 - Current
Complaint Clerk
City of Buffalo - Division of Citizens Services, 311 Call and Resolution, Office of the Mayor
05.2018 - 12.2023
Inspections Clerk
City of Buffalo - Department of Permit and inspections Services
06.2017 - 05.2018
Cell Block Attendant
Buffalo Police Department
08.2016 - 06.2017
Activities Assistant
Bristol Home
09.2015 - 08.2016
Assistant Manager
McDonald's
11.2009 - 09.2015
Teacher's Aide
Cantalician Center
10.2008 - 11.2009
Job Coach/ Head Cook
Cantalician Center for Learning Day Habilitation
03.2008 - 09.2008
Assistant Carry out Café/Deli Manager
Tops Market
12.2005 - 02.2008
Street Leader
Buffalo F.A.T.H.E.R.S. & Buffalo Peacemakers
06.2004 - Current
Associate of Applied Science - Criminal Justice
Bryant & Stratton College
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