Leda Hicks
Lynnwood,WA
Summary
Experienced with a wide variety of skills and focus.
Technical professional with background in supporting and optimizing technology systems. Skilled in troubleshooting, system management, and providing technical support. Valued team player known for adaptability and consistent delivery of effective solutions. Strong analytical and problem-solving abilities, coupled with effective communication and interpersonal skills, ensure seamless collaboration and goal achievement.
Overview
13
13
years of professional experience
Work History
Technical Assistant I
Helmsman | Eberle Vivian
Kent, WA
01.2021 - Current
- Team communication, assuring Data entry of new claims is prompt and correct. Following best business practices of claims documentation and client communication. Seeking out improvements updating as well as Cross training individuals to perform task coverage
- Flexibility aiding Claims team in transition of Remote work showing consistent performance exigence.
- Assisting Checks in coverage. Calling providers for billing documentation.
- Assisting Adjudicators by navigating The Washington State Department of Labor and industry website for documentation and data entry
Client Site Supervisor
Canon Business Process Services
KENT, WA
01.2013 - 01.2021
- Worked closely team members to ensure implementation of all office procedures and provide diligent customer service to the client and their needs.
- Exhibited flexibility in consistently performing needed tasks in various departments daily.
- Maintained correct logs and reports per legally required guidelines.
- Worked closely with claims teams for all printing and file needs.
- Routinely sought out, and achieved, employment enrichment and promotional opportunities
Education
LinkedIn Learning
Skills
- Data Entry, iComp
- Microsoft Office Suite
- Inventory Control
- Customer Relations Expert
- Document Research
- Client Relations Leader
- Authorized Dept of L&I User
- Technical guidance
- Documentation proficiency
- Administrative skills
- Document processing
- Diagnostics procedures
- User training
- Teamwork
- Problem-solving
- Attention to detail
- Multitasking
Timeline
Technical Assistant I
Helmsman | Eberle Vivian
01.2021 - Current
Client Site Supervisor
Canon Business Process Services
01.2013 - 01.2021
LinkedIn Learning