LEDA MANCIA
Micro,USA
Summary
Seeking employment in a position that utilizes talents and skills to contribute to company growth and expansion. Eager to be a valuable asset and contribute to the success of an organization within a dynamic and thriving community.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Receptionist Administrator
Johnston County Public Health Department
Smithfield, NC
04.2022 - Current
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Managed multi-line telephone system and greeted claimants during office visits.
- Enhanced customer satisfaction by efficiently managing front desk tasks such as answering phone calls, scheduling appointments, and greeting clients.
- Handled sensitive information discreetly while performing administrative duties such as filing paperwork and processing payments.
- Managed multiple phone lines effectively while remaining composed under pressure during high call volume periods.
- Provided exceptional customer service by addressing client concerns professionally and courteously, contributing to a welcoming atmosphere.
- Contributed to positive employee morale by assisting colleagues when needed, demonstrating flexibility in adapting to changing priorities or schedules.
- Maintained a clean and professional reception area by tidying up space regularly, ensuring an inviting atmosphere for clients and visitors alike.
- Supported administrative staff with daily tasks, resulting in increased productivity and a well-organized work environment.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered phone promptly and directed incoming calls to correct offices.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Spanish Interpreter Intern
Johnston County Health Department
01.2013 - 01.2014
- Job responsibilities were interpreting appointment visits for non-english speaking patients, appointment setups, and phone calls
Sales Associate
JR OUTLETS
Smithfield, NC
02.2010 - 08.2012
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Engaged in friendly conversation with customer to better uncover individual needs.
Receptionist
The Law Office of Antoan Whidbee
01.2009 - 01.2010
- Job responsibilities were data entries, phone calls, appointment setups, photocopies, customer service
Education
Applied Science - Community Spanish Interpreter
Johnston Community College
05.2014
High School -
Smithfield-Selma High School
Smithfield, NC01.2008
Skills
- Reception Management
- File Organization
- Multi-line phone operation
- Appointment Setting
- Document scanning and digitization
- Appointment Scheduling
- Client Relations
- Scheduling appointments
- Guest Relations
- Call handling
- Customer Service
- Data Entry
- Multitasking and Organization
- Motivational Leadership
References
- Antoan Whidbee, (919) 986-2571, 127 S 3rd Street, Smithfield, NC, 27577
- Stormie Forte, (919) 600-3714, stormieforte@gmail.com
- Ashley Martinez, (919) 606-2721, Dental Hygienist at Smithfield Family Dentistry
- Imelda Ibarra, (984)500-7361, Processing Assistant IV at Johnston County Health Department
Certification
Medical Interpreter Certification
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Receptionist Administrator
Johnston County Public Health Department
04.2022 - Current
Spanish Interpreter Intern
Johnston County Health Department
01.2013 - 01.2014
Sales Associate
JR OUTLETS
02.2010 - 08.2012
Receptionist
The Law Office of Antoan Whidbee
01.2009 - 01.2010
Applied Science - Community Spanish Interpreter
Johnston Community College
High School -
Smithfield-Selma High School