LEDEL OTEY
Temecula (Relocating To San Antonio Texas),USA
Summary
Senior Account Specialist with over 9 years of experience in B2B sales, client relations, and account management across the automotive parts, CNC parts, manufacturing, and mechanical equipment sectors. Expertise in driving sales through cold calling, contract negotiations, and the strategic marketing of industrial goods. Proven track record in fostering long-term customer relationships, identifying emerging market trends, and recommending new product opportunities that maximize profitability. Skilled in navigating the complexities of multiple industries, ensuring client satisfaction, and driving sustainable business growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sales Specialist
Motive Power Group
01.2022 - Current
- Spearheaded B2B sales efforts for automotive and mechanical equipment sectors, driving business expansion through new customer acquisition and retention.
- Led cold calling campaigns to identify and engage new leads, effectively increasing the customer base in both automotive and industrial markets.
- Negotiated pricing and contracts, ensuring mutually beneficial agreements while maintaining company profitability.
- Developed and executed targeted marketing strategies for product lines, emphasizing value propositions tailored to industrial customers.
- Conducted market trend evaluations and competitor analysis, offering strategic recommendations to adapt to emerging market conditions.
- Introduced new product lines and opportunities based on market intelligence and customer feedback, aligning offerings with client needs.
- Fostered strong, long-term relationships with clients through consistent follow-up and tailored solutions, resulting in increased satisfaction and repeat business.
- Delivered technical presentations and product demonstrations to key clients, highlighting solutions that meet their specific business needs.
Senior Account Specialist
Meridian Autoparts
04.2015 - 01.2022
- Led B2B sales and account management for automotive parts, CNC parts, and mechanical equipment, consistently achieving significant growth in both new business and client retention.
- Specialized in cold calling to generate leads and expand the customer base, particularly in the automotive, CNC, and mechanical equipment industries.
- Negotiated competitive contracts, ensuring pricing flexibility while securing long-term client partnerships.
- Developed and executed marketing campaigns to promote industrial goods, ensuring alignment with customer needs and market trends.
- Regularly evaluated market shifts and provided leadership with actionable insights, facilitating effective responses to industry changes.
- Identified emerging customer needs, recommending new product offerings that led to increased sales and improved customer satisfaction.
- Maintained strong, lasting relationships with clients through diligent follow-ups and timely resolution of issues, contributing to a 20% year-over-year increase in client retention.
- Collaborated with the technical team to deliver specialized solutions to clients, boosting customer satisfaction and enhancing profitability.
Education
Associate’s Degree - Business Management & Marketing
San Diego Mesa College
01.2012
Skills
- Relationship building
- Client relations
- Customer service and care
- Upselling and cross selling
Certification
- Salesforce CRM: Proficient in managing client accounts, tracking sales, and streamlining communication through Salesforce.
- NavisWorks: Knowledgeable in project management and CAD integration for manufacturing processes.
- Motorcycle Repair: Practical experience in motorcycle repair, troubleshooting, and mechanical maintenance.
- Problem-Solving & Negotiation: Strong analytical and communication skills, effective in resolving issues and negotiating favorable agreements.
Timeline
Sales Specialist
Motive Power Group
01.2022 - Current
Senior Account Specialist
Meridian Autoparts
04.2015 - 01.2022
Associate’s Degree - Business Management & Marketing
San Diego Mesa College