Ledismary Fonte Martinez
Royse City
Summary
Skilled Banker with effective background in financial services industry. Noted for strong client service skills, ability to assess customer needs and tailor banking solutions accordingly. Demonstrates prowess in cross-selling banking products and services, establishing long term client relationships, and contributing to business growth. Committed to maintaining up-to-date knowledge on banking products, trends, and regulations.
Overview
8
8
years of professional experience
Work History
Personal Banker
Guaranty Bank and Trust
06.2023 - Current
- Opened various account types, including IRAs, CDs, personal, and business accounts, for clients.
- Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
- Educated clients on financial products and services, enhancing their understanding and decision-making.
- Developed strong relationships with clients to foster trust and loyalty.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Resolved customer complaints with effective solutions, improving client satisfaction and retention.
- Maintained compliance with banking regulations and internal policies consistently.
- Ensured compliance with state and federal banking regulations through regular reviews.
- Identified potential fraud risks on accounts and reported suspicious activities to management.
- Performed daily audits of cash drawers, deposits, withdrawals, transfers.
- Cultivated relationships with partners to facilitate referrals, enhancing client service and support.
Teacher
Rainbow Daycare
11.2019 - 09.2020
- Implemented classroom management strategies to maintain a positive environment.
- Collaborated with parents to discuss student progress and concerns.
- Organized age-appropriate activities promoting social and emotional skills.
- Implemented appropriate disciplinary measures when necessary according to school policies.
- Engaged with children on individual basis to build positive, trusting relationships.
Waitress
El Manna
05.2018 - 10.2019
- Provided exceptional customer service in a fast-paced dining environment.
- Managed cash register transactions and processed payments efficiently.
- Assisted in training new staff on restaurant procedures and service standards.
- Maintained cleanliness and organization of dining area throughout shifts.
- Resolved customer complaints effectively to enhance dining experience.
Education
Bachelor of Business Administration - Finance
Texas A&M University
College Station, TX12.2022
Associates - Business Administration
Northeast Texas Community College
Mt Pleasant, TX12.2020
Skills
- Financial advising
- Teller support
- Transaction processing
- Cash handling
- Fraud detection
- Upselling
- Customer service
- Training and mentoring
- Team collaboration
- Relationship building and management
Awards
National Honor Society Scholarship
Clubs And Programs
- The Society for Collegiate Leadership and Achievements
- Phi Theta Kappa Honor Society
Languages
Spanish
Full Professional
English
Professional
Timeline
Personal Banker
Guaranty Bank and Trust
06.2023 - Current
Teacher
Rainbow Daycare
11.2019 - 09.2020
Waitress
El Manna
05.2018 - 10.2019
Bachelor of Business Administration - Finance
Texas A&M University
Associates - Business Administration
Northeast Texas Community College