Lee Acoff
Cincinnati
Summary
I offer over 25 years as a Results-driven Operations Manager with expertise in healthcare regulations and process improvement. Proven ability to enhance service delivery and optimize workflows, driving operational performance and patient satisfaction.
Overview
1
1
Certification
25
25
years of professional experience
Work History
Operations Manager
Sodexo Healthcare Services / Cincinnati Children's
Cincinnati
01.2001 - 05.2026
- Managed staff of 28 employees cooks, food services assistants, utility stockman, drivers.
- Managed food production for an account that serves up to 100+ patients, and 1000+ staff and families.
- Managed daily operations, ensuring adherence to healthcare regulations and enhancing operational integrity.
- Implemented process enhancements that improved service delivery effectiveness.
- Developed strategies aimed at increasing patient satisfaction and care quality.
- Supervised employee workflow, focusing on productivity and quality maintenance.
- Evaluated operational performance, identifying key areas for improvement.
- Coordinated interdepartmental efforts to streamline operations and enhance service delivery.
- Maintained accurate inventory records for cost minimization and efficiency.
- Implemented employee recognition practices, fostering a positive work environment and strengthening team communication.
Education
Woodward High School
Cincinnati, OHSkills
- Healthcare regulations
- Operational performance
- Process improvement
- Strategy development
- Workflow optimization
- Quality control
- Supply chain optimization
- Vendor management
- Employee supervision
- Staff training
- Time management
- Process flows
- Retail operations management
- Analytical thinking
- Problem-solving
- Team communication
- Employee recognition
Certification
- Servsafe Certification
Timeline
Operations Manager
Sodexo Healthcare Services / Cincinnati Children's
01.2001 - 05.2026
Woodward High School