Microsoft
Lee Anderson
Technical Support
Glendale,AZ
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
3
3
years of post-secondary education
3
3
years of professional experience
Work History
Customer Service Representative
Sykes
Phoenix, AZ
09.2020 - 12.2020
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Educated customers on promotions to enhance sales.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
Technical Support Representative
Faneuil
Phoenix, AZ
01.2019 - 09.2019
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Activated accounts for clients interested in new services.
- Documented all transactions and support interactions in system for future reference and addition to knowledge base.
Game Advisor
Gamestop
Phoenix, AZ
09.2017 - 02.2018
- Answered product questions, offering troubleshooting and advice before and after purchase.
- Recommended gaming merchandise and accessories based on custom requirements.
- Offered comparative analysis between games and system platforms to assist purchase decisions.
- Assisted customers with locating desired games.
- Demonstrated games and gaming devices to customers unfamiliar with technology, answered questions and made recommendations.
- Operated cash register, capably transacting sales, returns, refunds and exchanges.
Quality Control Inspector
Amazon
Phoenix, AZ
10.2015 - 04.2016
- Evaluated components and final products against quality standards and manufacturing specifications.
- Monitored production processes to gain understanding of problematic steps and rectify issues.
- Disposed of unsound and unsafe materials, products and equipment to prevent inappropriate reuse.
Cashier
Dunkin' Donuts
Avondale, AZ
09.2013 - 04.2015
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Answered questions about store policies and concerns to support positive customer experiences.
- Counted cash in register drawer at beginning and end of shift.
Education
High School Diploma -
Alton High School
Alton, IL 02.2007 - 03.2010
Skills
Microsoft
undefinedSoftware
C
Excel
Javascript
Adobe
Timeline
Customer Service Representative
Sykes
09.2020 - 12.2020
Technical Support Representative
Faneuil
01.2019 - 09.2019
Game Advisor
Gamestop
09.2017 - 02.2018
Quality Control Inspector
Amazon
10.2015 - 04.2016
Cashier
Dunkin' Donuts
09.2013 - 04.2015
High School Diploma -
Alton High School
02.2007 - 03.2010
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