Summary
Overview
Work History
Education
Skills
Timeline
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Lee-Ann Jarrett

Huntington Station,New York

Summary

Dynamic Customer Service Representative with extensive experience at Rite-Aid Pharmacy, adept at resolving conflicts and enhancing customer satisfaction through active listening and critical thinking. Proven track record in coaching new hires and improving resolution times, fostering loyalty and repeat business while maintaining meticulous records of customer interactions.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Rite-Aid Pharmacy
09.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Customer Service Representative

Walgreen's Pharmacy
06.2021 - 08.2023
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Improved resolution time with effective problem-solving for customer complaints.

Education

Associate In Psychology - Educational Psychology

SUNY College At Old Westbury
Old Westbury, NY

Walt Whitman High School
South Huntington
06.2023

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Computer proficiency
  • Paperwork processing
  • Appointment scheduling

Timeline

Customer Service Representative

Rite-Aid Pharmacy
09.2023 - Current

Customer Service Representative

Walgreen's Pharmacy
06.2021 - 08.2023

Associate In Psychology - Educational Psychology

SUNY College At Old Westbury

Walt Whitman High School