Lee-Ann Rodenhurst
Murray,USA
Summary
Professional advocate dedicated to delivering client-focused solutions. Extensive background in managing client issues and driving high satisfaction rates. Known for effective team collaboration and flexibility in dynamic environments. Proficient in conflict resolution and empathetic communication.
Overview
12
12
years of professional experience
Work History
Client Advocate Supervisor
Blomquist Hale Solutions
10.2023 - 04.2025
- Supervise client advocate team and oversee daily operations across five Northern Utah locations.
- Worked closely with clinical supervisors, senior leadership team, and therapists to provide excellent client experience.
- Able to effectively perform all duties and tasks of the client advocate role and responsible for hiring and training of new team members.
- Answered multi-line phone system and enthusiastically greeted callers.
- Evaluated performance metrics regularly, identifying areas for improvement and implementing necessary changes for better results.
- Managed escalated cases effectively by working closely with other teams and departments, leading to successful resolutions and satisfied clients.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
Client Advocate
Blomquist Hale Solutions
09.2019 - 10.2023
- Greeted and checked clients in for appointments.
- Answered multi-line phone system and enthusiastically greeted callers.
- Assisted distressed/crisis callers and connected them with an available therapist upon request.
- Scheduled appointments and conducted follow-up calls to clients as needed.
- Processed records requests, legal and financial referrals.. Follow all HIPAA compliance regulations and laws.
- Educated clients on available resources, guiding them through processes to achieve desired outcomes more efficiently.
- Educated clients on available wellness services and guided each through process.
- Maintained positive office environment using active listening and prompt problem solving.
Secretary II
State of Hawaii, Department of Public Safety - Health Care Division
06.2016 - 07.2018
- Responsible for time and attendance records for the Clinical Section Administrators and Correctional facilities throughout the state.
- Answered multi-line phone system and greeted callers in a friendly manner.
- Organized and scanned inmate grievance responses by the Clinical Services Branch Administrator.
- Processed recruitment materials. Maintained performance appraisals.
- Made travel arrangements for Health Care Division Staff. Assisted the Health Care Office Manager and the Mental Health/Medical Branch Secretary with their duties as needed.
- Created purchase orders for payment of travel reimbursements and vendor purchases.
Office Assistant III
State of Hawaii, Department of Public Safety - Oahu Community Correctional Center: Health Care Unit
03.2013 - 05.2016
- Responsible for time and attendance records for the Health Care Unit Staff of 30+ employees.
- Answered phone calls in a friendly manner.
- Inspected and distributed mail.
- Assisted Healthcare Unit secretary in keeping track of inmate grievances, payments, security clearances.
Education
No degree -
University of Hawaii - Manoa
Honolulu, HI05.2008
Skills
- Type 55 WPM
- Microsoft Suite Proficient
- Team leadership and Supervision
- Client relationship building
- Telephone etiquette
- Problem-solving
- Excellent communication
Timeline
Client Advocate Supervisor
Blomquist Hale Solutions
10.2023 - 04.2025
Client Advocate
Blomquist Hale Solutions
09.2019 - 10.2023
Secretary II
State of Hawaii, Department of Public Safety - Health Care Division
06.2016 - 07.2018
Office Assistant III
State of Hawaii, Department of Public Safety - Oahu Community Correctional Center: Health Care Unit
03.2013 - 05.2016
No degree -
University of Hawaii - Manoa
Similar Profiles
Savanna MillerSavanna Miller
Babysitter at BlomquistBabysitter at Blomquist
Diana KrolczykDiana Krolczyk
Receptionist at Amber BlomquistReceptionist at Amber Blomquist
STEPHANIE DIBRELLSTEPHANIE DIBRELL
Dental Assistant RDA at Hale & Hale D.D.SDental Assistant RDA at Hale & Hale D.D.S
ASHA FILIPCHENKOASHA FILIPCHENKO
Kitchen Designer Consultant at Mastercraft Kitchens WaikatoKitchen Designer Consultant at Mastercraft Kitchens Waikato
Mauriauna MuckMauriauna Muck
Crew Member at CookoutCrew Member at Cookout