Lee Conley
Carson City,NV
Summary
Dynamic leader with proven expertise in operations management and marketing at The Fox Brewery & Pub. Excelled in building teams, enhancing customer relations, and driving profitability with innovative strategies. Achieved significant improvements in customer satisfaction scores and brand awareness. Skilled in P&L management and branding, demonstrating a results-driven approach with a focus on continuous improvement and employee development.
Overview
10
10
years of professional experience
Work History
General Manager
The Fox Brewery & Pub
06.2023 - Current
- Managed budget implementations, employee reviews, training, and schedules
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Manager
The Fox Brewery & Pub
08.2018 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Promotions/Marketing Manager
The Fox Brewery & Pub
02.2014 - Current
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Managed social media accounts for optimal audience engagement and increased online presence.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Collaborated with cross-functional teams to ensure consistent branding across all company touchpoints and communications channels.
- Organized successful trade show exhibits, showcasing products or services effectively to potential customers or partners.
- Managed social media accounts, engaging with followers and creating loyal brand community.
Education
High School Diploma -
Exeter Union High School
Exeter, CA06.1997
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Customer Relations
- Training and Development
- Inventory Control
- Staff Supervision
- P&L Management
- Purchasing
- Business Administration
- Marketing
- Branding
Timeline
General Manager
The Fox Brewery & Pub
06.2023 - Current
Manager
The Fox Brewery & Pub
08.2018 - Current
Promotions/Marketing Manager
The Fox Brewery & Pub
02.2014 - Current
High School Diploma -
Exeter Union High School
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