Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lee Hornig

Rocky River,OH

Summary

Waitress with extensive knowledge of serving procedures and dedication to satisfactory dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Looking for a part time position to help financially support myself while in college.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Waitress

Townhall
04.2021 - 07.2023
  • Checking in on tables in a timely manner and meeting all needs of customers.
  • Kept server areas clean and stocked to increase efficiency while serving tables.
  • Held extensive knowledge of menu items, specials, and ingredients pertaining to dietary restrictions/allergies.
  • Remained calm when dealing with difficult customers and during busy shifts.
  • Assisted other staff in table bussing, hosting, food/drink running, training new staff, various cleaning duties, etc.
  • Resolved guest complaints in a professional and polite manner.


Staff Member

Best In Pets
11.2020 - 04.2021
  • Kept work areas and animal enclosures clean to promote their well being and care.
  • Established positive relationships with customers and other staff members.
  • Greeted customers and manned cashier.
  • Assisted customers with variety of questions regarding care required for different animals.

Part Time Family Babysitter

Various
06.2016 - 07.2020
  • Cared for children of ages ranging from 2-10, including children with disabilities.
  • Played games, worked on puzzles, and read books to children.
  • Communicated positively with guardians and followed specific instructions regarding the care of their children.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime activities.
  • Prepared healthy, age-appropriate snacks and meals.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Led indoor and outdoor activities to entertain and occupy children.
  • Assisted children with homework, school projects and chores.

Education

No Degree - Business

Cleveland State University
Cleveland, OH
05.2026

High School Diploma -

Rocky River High School
Rocky River, OH
06.2020

Skills

  • Greeting and Escorting Guests
  • Tableside Service
  • Complaint Resolution
  • Transactions and Cash Handling
  • Guest Accommodations
  • Accuracy and Efficiency
  • Relationship Management
  • Upselling Techniques

Certification

Cicerone Certified

Timeline

Waitress

Townhall
04.2021 - 07.2023

Staff Member

Best In Pets
11.2020 - 04.2021

Part Time Family Babysitter

Various
06.2016 - 07.2020

No Degree - Business

Cleveland State University

High School Diploma -

Rocky River High School

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Lee Hornig