LEE JACOBS

Accomplished and solutions-driven Director with a robust ability to identify opportunities and formulate strategic sales / service plans to support corporate growth objective initiatives across multi-faceted, divergent environments. A proactive and strategic leader skilled in fostering up-to-date business practices and requirements in the insurance services industry. Efficient communicator capable of diving initiatives to exceed goal standards. Keen ability to drive the path forward and achieve critical successes by managing conflict and building and leading high performing teams comprised of 100+ employees, including 8 frontline managers. Proficient in streamlining processes and collaborating with stakeholders on designing and proposing innovative solutions to resolve complex issues and achieve company objectives within tight deadlines.

Results-driven leader with strong background in strategic management and organizational growth. Skilled in developing and implementing effective business strategies, optimizing processes, and driving team performance. Known for adaptability, effective collaboration, and delivering measurable outcomes in dynamic environments. Strong communication and problem-solving abilities, coupled with focus on fostering productive and positive team culture.

• ISS New Member and Existing Member Department Merge, Spearheaded 1000 frontline employees cross functionally into an internal department to provide immediate phone support. Worked closely with the learning and delivery team to design and implement a training curriculum to upskill the employees. In addition, I partnered with executive team and directors to determine job responsibilities, reporting structure and performance metrics while on loan. Organized voice of the employee feedback sessions to help improve the experience.
• Simplification-SERVE and Leader Support Routines, Partnered with executives, risk and control team, frontline employees, and key stakeholders to redesign internal call flow process to help simplify a complex job and conversation for both frontline employees and leaders.
• Diamond Club Organizational Recognition Program, Formulated a layered organizational recognition platform to improve morale, drive engagement and promote the employee experience. Presented the program to EMG for stakeholder buy in.