Lee A. Mellott II
Warfordsburg,PA
Summary
I am a Results-Driven individual with a strong background in service management, client relationship management, and quality assurance. Committed to enhancing workflow optimization and driving team performance to achieve exceptional customer satisfaction. Personable Service Manager driving process optimization and business profitability on continuous basis. Accomplished in leading by example and enabling employees to achieve personal and professional best. Understands, keeps abreast of and complies with federal, state, and local regulations that affect service operations.
Overview
1
1
Certification
1
1
year of post-secondary education
31
31
years of professional experience
Work History
Service Manager
Kenworth Sales Company
Hagerstown, Maryland
11.1997 - Current
- Managed daily operations ensuring exceptional customer service and satisfaction.
- Oversaw service department workflow and resource allocation to streamline operations.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Resolved customer complaints promptly to maintain positive relationships and loyalty.
- Trained and mentored staff on best practices in service delivery, improving customer interactions.
- Implemented quality control measures to maintain high standards in service execution.
- Collaborated with sales teams to align services with customer needs and expectations.
- Developed and maintained relationships with customers, vendors, and suppliers to support service objectives.
- Coordinated communication between customers, technicians, and parts departments effectively.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Hired and trained service department staff to drive performance.
Technician
Barnhart Repair Service
Hagerstown, MD
07.1995 - 10.1997
- Utilized diagnostic tools to troubleshoot equipment failures.
- Diagnosed mechanical issues in equipment and systems to facilitate timely repairs.
- Replaced defective components in equipment to restore functionality.
- Conducted preventive maintenance procedures according to established schedules.
- Greased mechanical parts to maintain optimal functionality and prevent breakdowns.
- Recorded service logs for repairs and maintenance to ensure accurate tracking of service history.
- Completed scheduled appointments on time to drive quality service.
Education
Certificate - Service Operations
Academy At NADA University
Tysons Corner, VA07-2014
Certificate - Performance Management
Hagerstown Community College
Hagerstown, MD03-2012
High School Diploma -
Southern Fulton High School
Warfordsburg, PA06-1988
Certificate - Diesel Technology
Diesel Institute of America
Grantsville, MD 07.1992 - 02.1993
Skills
- Service management
- Quality assurance
- Client relationship management
- Workflow optimization
- Staff training
- Technical troubleshooting
- Problem solving
- Communication skills
- Task prioritization
- Performance evaluation
- Performance goals
- Cost reduction strategies
- Service operations certification
- Service promotion
Certification
- Strategic Absorption Management, Kenworth, October 2018
- Service MBA, Kenworth, October 2025
- T2 - Medium-Heavy Truck Diesel Engines, ASE, May 2003
Timeline
Service Manager
Kenworth Sales Company
11.1997 - Current
Technician
Barnhart Repair Service
07.1995 - 10.1997
Certificate - Diesel Technology
Diesel Institute of America
07.1992 - 02.1993
Certificate - Service Operations
Academy At NADA University
Certificate - Performance Management
Hagerstown Community College
High School Diploma -
Southern Fulton High School