Lee Norwood
Lilburn,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
UPS Customer Center
08.2022 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
- Inspected products before packaging to prevent shipping defective and damaged goods to customers.
- Packed, weighed and shipped items per customer specifications.
- Sealed products by applying appropriate fastenings and ties and confirmed seal integrity to prevent product and packaging damage.
- Labeled, recorded, and inspected packaging to prepare for shipment or storage.
- Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to tracking system.
- Proved successful working within tight deadlines and a fast-paced environment.
Kennel Technician
VCA
05.2019 - 08.2022
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Followed pet care instructions for dietary needs and medication regimens.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
- Monitored animals for behavioral problems and signs of health issues.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Collected animal waste produced on walks and discarded in trash or approved receptacles.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Checked kennel temperature, humidity and ventilation for optimal animal safety and well-being.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
Kennel Technician
VCA
08.2021 - 05.2022
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Followed pet care instructions for dietary needs and medication regimens.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
- Monitored animals for behavioral problems and signs of health issues.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Collected animal waste produced on walks and discarded in trash or approved receptacles.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Checked kennel temperature, humidity and ventilation for optimal animal safety and well-being.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
Education
Bachelor of Arts - Media And Marketing
Middle Tennessee State University
Murfreesboro, TN12.2023
High School Diploma -
Parkview High School
Lilburn, GA05.2018
Skills
- System Implementation
- Customer Relationship Management
- Adobe Systems Adobe Acrobat
- Business Development Understanding
- Google Docs
- Microsoft PowerPoint
- Store Maintenance
- Technical Support
- Computer Proficiency
- Managing Multiple Tasks
- Service-Orientation
- Microsoft Windows
- Active Listening
- Microsoft Word
- Materials Transport
- Time Management
- Customer Relations
- Critical Thinking
- Filemaker Pro
- YouTube
- Customer Data Confidentiality
- Shipping and Receiving Understanding
Timeline
Customer Service Representative
UPS Customer Center
08.2022 - Current
Kennel Technician
VCA
08.2021 - 05.2022
Kennel Technician
VCA
05.2019 - 08.2022
Bachelor of Arts - Media And Marketing
Middle Tennessee State University
High School Diploma -
Parkview High School
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