LEE RAISCH
Denver,United States
Summary
Strategic program and change management professional with a strong marketing background. Enhanced operational efficiency through effective cross-functional initiatives. Skilled in budgeting, forecasting, and risk management, delivering projects on time and within budget.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Project Manager
FINEOS
Denver, United States
04.2020 - Current
- Managed software solution delivery for clients by reviewing and analyzing project schedules, risks, issues, and executive escalations, ensuring timely outcomes.
- Managed resource levels and budget alignment, establishing governance for programs to adhere to defined delivery practices.
- Facilitate collaboration among cross-functional teams, enhancing communication and alignment to drive project success.
- Collaborated with technical and business stakeholders to define, document, and translate internal and external requirements into actionable outcomes.
- Provide executive updates to C-level leadership at client and internal organizations, delivering clear status reports on program and software application deliveries.
Managing Member
L.E.H. Consulting, LLC
Denver, Colorado
07.2012 - Current
- Led the end‑to‑end marketing rebrand program, driving cross‑functional alignment across Marketing, Product, Web, Sales, Legal, HR, and IT to deliver a cohesive company‑wide transformation.
- Orchestrated rebrand operations, overseeing asset audits, creative development, template systems, web updates, product touchpoints, and external communications to achieve a seamless rollout.
- Functioned as the primary point of contact for all launch decisions, delivering clear context, prioritization, and trade-off guidance to cross-functional partners.
- Cultivated partnerships with internal teams, streamlining workflows and mitigating risks to enhance delivery timelines.
- Served as senior escalation point for launch issues, resolving blockers to uphold launch quality and stakeholder confidence.
Project Manager
Guardian
Westminster, United States
11.2015 - 04.2020
- Led cross-functional teams on strategic initiatives, improving process efficiency and driving product growth.
- Developed communication strategies that aligned cross-functional teams, ensuring timely achievement of project milestones.
- Delivered a customer claims platform, resulting in a {15%} increase in client retention across Canadian market.
Senior Project Manager/ Change Management Lead
ReedGroup (A Guardian Company)
10.2015 - 03.2020
- Guided acquisition integration, streamlining systems and aligning operations across global locations to enhance coherence and collaboration.
- Oversaw high-impact initiatives including Values Integration Programs, server migrations, and middleware upgrades to enhance operational efficiency.
- Spearheaded data-driven product initiative, delivering use case analysis and communication planning to effectively meet client needs.
- Built Change Champion Network to enhance organizational agility and support culture-focused initiatives across teams.
- Directed the launch of innovative tools and products, such as Concur and ReedInsights Analytics, leveraging Agile methodologies to ensure successful execution.
- Delivered client retention strategies by implementing client health metrics and testimonials.
Global Customer Experience Program Manager
Level 3 Communications
Broomfield, United States
07.2013 - 09.2015
- Led global customer experience initiatives, developing strategies that improved communication and engagement across diverse markets.
- Managed relationships across 44 global accounts, contributing to 25% of annual revenue through effective collaboration.
- Delivered executive-level reporting and conducted internal surveys to identify and resolve program challenges.
- Designed and implemented reporting systems to monitor program performance.
- Conducted biannual internal GAM surveys to assess program issues and identify customer challenges.
- Developed and executed program goals for Internal Employee Engagement Program, fostering a collaborative work environment.
Smart Services Program Manager
Comstor
Broomfield, United States
01.2011 - 12.2011
Project Coordinator
MSN Communications. Inc.
Englewood, United States
01.2011 - 12.2011
Agent/Owner
American Family Insurance
Denver, United States
01.2009 - 12.2010
Project Manager/Coordinator
AIMCO
Denver, United States
01.2003 - 12.2008
Project Coordinator
Sun Microsystems
Broomfield, United States
01.2001 - 12.2002
Program and Sales Management Intern
Nordstrom
Lone Tree, United States
01.2000 - 12.2001
Education
Bachelor of Science - Apparel and Merchandising
Colorado State University
Fort Collins, Colorado01-2000
Skills
- Program management
- Cross-functional leadership
- Change Management Delivery
- Cross-Functional Leadership & Relationship Management
- Process improvement
- Data-driven decisions
- Change management
- Agile methodologies
- Rebrand Operations and Execution
- MS Suite
- Smartsheet
- Jira
- Visio
Certification
- Leading SAFe, 2019
- Prosci Change Management, 2018
Accomplishments
- Delivered multiple software upgrades and integrations, enhancing client satisfaction with on-time delivery.
- Spearheaded organizational strategy and change initiatives, driving engagement and agility.
- Successfully managed global programs, improving operational efficiency and achieving strategic goals through new project management processes.
Awards
- Seal of Quality Award, An executive and peer nominated award to highlight the importance of following processes and procedures to ensure company values are maintained at all times.
- Spotlight Award - Tier 1, Going the Extra Mile on a Complex upgrade through leadership and maintaining steadfast professionalism.
- Spotlight Award - Tier 2, For the development of a very detailed scheduled and plan for delivery of an upgrade, which has not become a company standard.
Timeline
Project Manager
FINEOS
04.2020 - Current
Project Manager
Guardian
11.2015 - 04.2020
Senior Project Manager/ Change Management Lead
ReedGroup (A Guardian Company)
10.2015 - 03.2020
Global Customer Experience Program Manager
Level 3 Communications
07.2013 - 09.2015
Managing Member
L.E.H. Consulting, LLC
07.2012 - Current
Smart Services Program Manager
Comstor
01.2011 - 12.2011
Project Coordinator
MSN Communications. Inc.
01.2011 - 12.2011
Agent/Owner
American Family Insurance
01.2009 - 12.2010
Project Manager/Coordinator
AIMCO
01.2003 - 12.2008
Project Coordinator
Sun Microsystems
01.2001 - 12.2002
Program and Sales Management Intern
Nordstrom
01.2000 - 12.2001
Bachelor of Science - Apparel and Merchandising
Colorado State University