Lee Ruiz

-Investigate liability and applies appropriate coverage, evaluates, negotiates, and settles low complex auto claims

-Utilized claims management software to document findings and maintain accurate records.

-Maintained up-to-date knowledge of industry trends and best practices in auto insurance adjustments.

-Developed comprehensive understanding of vehicle systems and damages by participating in ongoing education programs such as I-CAR courses or ASE certifications.

• Utilized CRM software to track interactions and improve service efficiency.
• Adapted quickly to changes in procedures and product offerings.
• Maintained accurate records of customer interactions for compliance purposes.
• Improved customer satisfaction by resolving issues efficiently and professionally.
• Built lasting relationships with clients through effective communication and attentive service.
• Demonstrated empathy when addressing sensitive situations, creating trust between the company and our members.

-Developed and maintained customer relationships to drive sales growth.

-Continued to improve product knowledge to assist and educate clients on features and benefits so they could make the best selection for their needs.

-Utilized CRM software to track sales activities and manage leads effectively.

-Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.

• Collaborated with healthcare professionals to ensure accurate treatment plans and patient care strategies.
• Maintained laboratory standards by adhering to safety protocols and quality control procedures.
• Streamlined sample processing workflows, enhancing efficiency in laboratory operations.
• Monitored inventory levels of medical supplies, ensuring timely procurement and availability for procedures.

• Monitored patient behavior and reported significant changes to the clinical team for assessment.
• Facilitated group therapy sessions, fostering open communication and supporting recovery goals.
• Conducted client rounds to check on residents.
• Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.

-Produced Radio Broadcasts for Tampa Bay Rays, Tampa Bay Lightning, and Tampa Bay Storm

• Coordinated with on-air talent and production staff to execute smooth transitions during live programming.
• Scheduled and automated playlists for optimal audience engagement throughout various time slots.
• Trained new board operators on equipment usage, safety protocols, and operational procedures.
• Implemented process improvements that reduced downtime during live broadcasts and increased reliability.
• Implemented proactive equipment maintenance routines to minimize downtime due to technical malfunctions.
• Kept station compliant with compliance requirements by curating content and preventing inappropriate airings.