Lee Swartz
Hudson,FL
Summary
Proven leader and skilled business manager, adept in client service and project management, significantly enhanced customer satisfaction and team efficiency at Simple Soulutions and Restoration. Expert in relationship building and business operations, with a track record of driving repeat business and mentoring teams for success. Demonstrates exceptional problem-solving and communication abilities.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Owner
Simple Soulutions and Restoration
Melbourne, FL
01.2018 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
Manager/Head Automotive Technician
Tire Master
Melbourne, FL
01.2014 - 10.2017
- Enhanced vehicle performance by conducting thorough diagnostic tests and identifying necessary repairs.
- Coordinated preventative maintenance schedules for customers'' vehicles to reduce costs associated with unplanned repairs.
- Led a team of automotive technicians to consistently deliver high-quality workmanship and exceed customer expectations.
- Collaborated with service advisors to develop accurate repair estimates, resulting in transparent communication with clients.
- Improved workshop safety standards by implementing rigorous protocols and regularly assessing potential hazards.
- Mentored junior technicians in proper repair techniques, contributing to their professional growth within the industry.
- Managed complex repair projects from initial diagnosis through to completion, demonstrating exceptional problem-solving abilities under pressure.
Lead Tire Technician
Townsend Tires
Melbourne, FL
01.2011 - 01.2014
- Maintained a clean work environment, contributing to a professional atmosphere for both employees and customers.
- Increased repeat business with exceptional customer service skills and in-depth product knowledge.
- Regularly exceeded sales targets through expert product recommendations and up-selling techniques.
- Improved tire technician team efficiency by implementing new processes and procedures.
- Enhanced safety standards within the workplace by conducting regular equipment maintenance and inspections.
- Diagnosed complex tire issues effectively, providing customers with clear explanations and solutions.
- Managed inventory control, reducing waste and ensuring necessary parts were always available for use.
- Implemented preventative maintenance programs for vehicles under our care, resulting in longer-lasting tires and improved customer satisfaction.
- Mentored junior tire technicians, facilitating their growth and development within the company.
- Demonstrated strong problem-solving abilities when faced with unexpected challenges during installations or repairs.
- Operated machines safely and correctly, including tire changers and wheel balancers.
- Replaced and repaired tires using best practices for safe vehicle maintenance.
- Dismounted, mounted, and repaired tires according to manufacturer specifications.
- Rotated, mounted and balanced tires on cars, trucks, and vans.
- Repaired tires to avoid costly replacements by patching, plugging and replacing valves.
Education
GED -
Hillside Education
Ionia, MI06.1999
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Client Service
- Project Management
- Business Management
- Project estimating
- Team Oversight
- Marketing
- Business Administration
Certification
Occupational Safety and Health Administration- OSHA 10-
Polk State College- 2024
National Center for Construction Education and Research- NCCER
Polk State College- 2024
Heavy Equipment Operator 1 -
Polk State College- 2024
Timeline
Owner
Simple Soulutions and Restoration
01.2018 - Current
Manager/Head Automotive Technician
Tire Master
01.2014 - 10.2017
Lead Tire Technician
Townsend Tires
01.2011 - 01.2014
GED -
Hillside Education