Lee Turner
Ringgold,GA
Summary
Dynamic customer service professional with experience at Cigna, excelling in problem resolution and active listening. Proven track record in streamlining processes at Amazon, enhancing operational efficiency. Skilled in data analysis and proficient in Microsoft Excel, I am committed to delivering exceptional service and fostering collaboration to drive performance improvements.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Cigna
Chattanooga, TN
01.2017 - Current
- Assisted customers with inquiries and product information, ensuring a positive experience.
- Assisted in having claims corrected
- Collaborated with team members to resolve customer issues and improve service.
- Worked with Escalated team to resolve complex issues.
Process Assistant
Amazon
Chattanooga, TN
03.2009 - 01.2017
- Enhanced operational efficiency by streamlining workflow processes across departments.
- Facilitated cross-functional initiatives, boosting team communication and collaboration.
- Created training materials and conducted onboarding sessions for new employees.
- Analyzed operational data, identifying trends to implement corrective performance actions.
Education
Bachelor of Science - Business Management
University of Phoenix
Tempe, AZ09-2012
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Computer proficiency
- Microsoft Excel
- Microsoft outlook
- Product knowledge
- Data collection
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Consistently maintained metrics while maintaining a extensive workload.
Timeline
Customer Service Representative
Cigna
01.2017 - Current
Process Assistant
Amazon
03.2009 - 01.2017
Bachelor of Science - Business Management
University of Phoenix